Manager, Information Technology

Apexcare Talent Solutions; Washington (District of Columbia); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

PTO & holidays

Professional development budget

Job summary

Apexcare Talent Solutions is seeking a senior Manager, Information Technology in Washington, DC to oversee IT operations, infrastructure, security, and support services. You will define technical strategy, drive digital transformation, manage budgets, and lead a team of IT professionals to ensure reliable, secure systems aligned with business goals.

The role emphasizes governance, risk management, and proactive handling of outages, migrations, and vendor coordination in a fast-paced environment.

Qualifications

• Bachelor’s degree in CS / IT / MIS or equivalent practical experience.
• 6+ years of progressive IT experience with 2+ years in management or leadership.
• Certifications such as ITIL, CISSP, or cloud provider credentials are a plus.

Responsibilities

• Oversee IT infrastructure, cloud services, networks, hardware, and enterprise software systems.
• Lead information security and compliance programs, risk assessments, and audits.
• Manage IT budgets, vendor relations, SLAs, and drive IT projects end-to-end.

Skills

Leadership

Strategic thinking

Communication

Vendor management

Problem solving

Education

Bachelor's degree in Computer Science / IT / MIS

Tools

AWS

Azure

Google Workspace

Okta / IAM

Active Directory / Azure AD

Jira Service Management

Zendesk

ServiceNow

Jamf / Intune

Job description

Job Overview

We are seeking an experienced and strategic Manager, Information Technology to oversee our IT operations, infrastructure, systems security, and technical support services. In this leadership role, you will be responsible for defining technical strategy, maintaining system reliability, driving digital transformation projects, and managing the IT budget. You will lead a team of IT specialists and system administrators, ensuring that our technical infrastructure scales seamlessly to support business operations while maintaining strict security and compliance standards.

Key Responsibilities

IT Infrastructure & Systems Management

Oversee the administration, optimization, and reliability of core IT infrastructure, cloud services, networks, hardware, and enterprise software systems. Manage vendor relationships, technology licensing, hardware procurement, and service-level agreements (SLAs) with external technology partners. Design, implement, and maintain disaster recovery, system backup, and business continuity plans (BC/DR) to ensure minimal operational downtime.

Information Security & Compliance

Partner with Information Security teams to enforce data protection protocols, identity and access management (IAM), and endpoint security measures. Ensure IT infrastructure and policies comply with industry standards, legal mandates, and data privacy regulations (e.g., SOC 2, ISO 27001, GDPR, HIPAA). Conduct routine IT risk assessments, system audits, and vulnerability remediation across company networks and devices.

Team Leadership & Project Management

Lead, mentor, and build a high-performing IT support and systems team, establishing clear performance goals, training programs, and operational workflows. Manage help desk operations to deliver fast, reliable technical support and issue resolution across on-site and remote employees. Drive end-to-end IT project delivery, including system migrations, cloud integrations, and hardware rollouts, managing timelines, scope, and resources.

Required Skills & Qualifications

Technical & Operational Expertise

Infrastructure & Cloud: Hands-on experience managing cloud services (AWS, Azure, or Google Workspace), SaaS tools, virtual networks, and hybrid server architectures.

Identity & Access Management: Deep familiarity with identity providers and directory services (e.g., Okta, Active Directory, Azure AD/Entra ID).

Networking & Hardware: Strong understanding of network topology, firewalls, VPNs, routing/switching, and Mobile Device Management (MDM) tools (e.g., Jamf, Intune).

Help Desk & ITIL: Understanding of ITIL framework, ticketing platforms (e.g., Jira Service Management, Zendesk, ServiceNow), and SLA management.

Soft Skills & Strategic Leadership

Outstanding leadership, problem-solving, and decision-making capabilities during technical outages or operational transitions. Excellent communication skills with the ability to translate technical concepts to business leadership and manage vendor negotiations effectively.

Preferred Qualifications

Education:

Bachelor’s degree in Computer Science, Information Technology, Management Information Systems (MIS), or equivalent practical experience.

Experience:

6+ years of progressive IT experience, with at least 2+ years in an IT management, team lead, or supervisory role.

Certifications:

Professional IT certifications such as ITIL Foundation, CompTIA Security+ / Network+, CISSP, or cloud provider certifications (e.g., AWS Certified SysOps Administrator).

Benefits & Compensation

Salary Range:
$130,000 – $165,000 annually (commensurate with experience) + performance bonus.

• Comprehensive health, vision, and dental insurance plans.
• 401(k) retirement savings plan with company match.
• Flexible paid time off (PTO) and paid company holidays.
• Professional development budget for certifications, leadership courses, and technical training.