Manager, Inbound Sales: Individual Retirement- Annuities

Prudential Ins Co of America; Fort Washington (MD); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with company match

Company-funded pension plan

Wellness programs

PTO and parental/military leave

Education benefit

Employee stock purchase plan

Job summary

Prudential Financial, Inc. seeks a Manager, Inbound Sales to lead a team of 10+ consultants, driving inbound sales for annuity solutions. The role emphasizes coaching, talent development, and building a strong sales pipeline in a hybrid/office setting.

You will mentor staff, optimize consultative selling, and partner with Training and Sales leadership to implement strategies that improve outcomes and engagement.

Qualifications

• Experience in annuity products and financial services.
• Proven sales results and coaching ability.
• Leadership experience or potential to lead a sales team.

Responsibilities

• Lead, coach, and develop a team of 10+ Inbound Sales Consultants.
• Drive sales results across inbound customer and financial professional interactions.
• Develop and retain top sales talent and build future sales pipelines.
• Identify customer needs and connect with appropriate annuity solutions.
• Strengthen consultative selling, product knowledge, and customer engagement.
• Monitor team performance, sales activity, service levels, and development needs.
• Create a collaborative, inclusive, results-focused team culture.
• Implement sales strategies with Sales leadership and partners.
• Partner with Training for onboarding and development.
• Apply sales best practices to improve quality and efficiency.
• Anticipate staffing needs to support inbound demand.
• Lead through change and cross-functional collaboration.
• Represent Inbound Sales on cross-functional projects.

Skills

Annuity knowledge

Sales leadership

Coaching

Mentoring

Consultative selling

Communication

Relationship-building

Problem solving

Change leadership

FINRA licenses

Education

MBA or CFP (nice to have)

FINRA Series 6/7, 63/66

Tools

None

Job description

Job Classification: Sales - Sales

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career while growing your skills and advancing your profession at one of the world's leading financial services institutions.

Retirement is one of the most important financial challenges facing people today. Prudential's Individual Retirement business helps clients address that challenge through innovative retirement income, protection, and annuity solutions.

Your Team:

The Manager, Inbound Sales will lead a team of Inbound Sales Consultants who respond to customers and financial professionals seeking information and support related to Prudential's annuity solutions. This role is ideal for someone energized by coaching sales talent, improving the inbound experience, and helping a team turn customer interest into meaningful sales opportunities.

The current Employee Work Arrangement for this opening is Hybrid. The employee will work from one of our Prudential offices in Newark, NJ , Dresher, PA, or Shelton, CT. The employee will be required to attend mandatory onsite or offsite meetings and training. Employee Work Arrangements are determined by the business and may be adjusted for business reasons.

Career Growth and Leadership Exposure

This role offers meaningful leadership exposure across Internal Sales, including partnership with Divisional Sales Leaders and involvement in broader business initiatives. It provides opportunities to strengthen coaching, strategic thinking, and cross-functional leadership skills that can support continued career growth within Prudential.

What you can expect

• Lead, coach, and develop a team of 10+ Inbound Sales Consultants.
• Drive sales results across inbound customer and financial professional interactions.
• Develop and retain top sales talent while fostering a strong pipeline for future sales opportunities across Internal Sales.
• Help consultants identify customer needs and connect them with appropriate annuity solutions.
• Strengthen consultative selling, product knowledge, and customer engagement.
• Monitor team performance, sales activity, service levels, and development needs.
• Create a collaborative, inclusive, and results-focused team culture.
• Implement sales strategies and initiatives with Sales leadership and business partners.
• Partner with Training to support onboarding and ongoing development.
• Apply sales best practices to improve quality, productivity, and efficiency.
• Anticipate staffing needs to support inbound sales demand.
• Lead the team through business, product, and organizational change.
• Represent Inbound Sales on cross-functional projects and initiatives.

What you'll need

• Annuity product experience and knowledge.
• Proven sales experience and a track record of strong results.
• A passion for coaching, developing, and motivating others.
• Demonstrated leadership experience or clear potential to lead a sales team.
• Experience mentoring, training, or informally leading others.
• Understanding of consultative sales and the financial services industry.
• Ability to translate inbound interest into sales opportunities.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to use performance insights to coach and improve results.
• Ability to lead through change and collaborate across teams.
• FINRA Series 6 or 7 and Series 63 or 66.
• Ability to obtain FINRA Series 24 or 26 and a state Life and Health license within 90 days of hire.

It would be a plus if you have

• Previous people-management or sales-team leadership experience.
• Experience leading an inbound, internal, or contact-center sales team.
• Advanced education or professional credentials, such as an MBA or CFP.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

To maintain the integrity and security of our hiring process, Prudential may use identity verification technologies. Your consent will be obtained before any verification takes place.

If you need an accommodation to complete the application process, please email [e-mail].

If you are experiencing a technical issue with your application or an assessment, please email [e-mail] to request assistance.