Manager in Training - Operations

Health System Services Ltd; City of Niagara Falls (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health coverage

401K plan

Generous PTO

Disability & EAP

Job summary

Health System Services Ltd. in Niagara Falls, NY, offers a Manager in Training – Operations role as a structured development program for early-career professionals aiming to advance into leadership within healthcare operations.

You will rotate through essential functions, gain hands-on experience across DME operations, patient and order lifecycles, and cross-functional project work while building leadership capabilities.

Qualifications

• Bachelor’s degree in business, healthcare admin, or related field is required.
• Experience in customer service, healthcare, logistics, or operations is preferred.
• Demonstrated leadership in a student group, internship, or team setting is a plus.
• Strong communication, interpersonal, and time-management skills are essential.

Responsibilities

• Participate in a structured rotational training program across core HSS operations.
• Train across customer service, intake, insurance verification, logistics, and more.
• Learn the patient and order lifecycle from intake to delivery and follow-up.
• Support project management and continuous improvement initiatives.
• Develop leadership skills through coaching and performance discussions.

Skills

Leadership

Customer service

Communication

Time management

Interpersonal skills

Organization

Adaptability

Travel readiness

Education

Bachelor’s degree in business, healthcare administration, operations management, supply chain, project management, or related field

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager in Training - Operations

4 days ago Requisition ID: 1643

Salary Range: $20.00 To $24.00 Hourly

Are you E.P.I.C?!

Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us at HSS where we are passionate about healthcare and provide seamless services to our clients and colleagues.

About the Position:

The Manager in Training – Operations is a structured development opportunity for high-potential, early-career professionals who are interested in building a career in healthcare operations and future leadership.

Through a rotational training schedule, you will gain hands-on experience across the essential functions of a durable medical equipment (DME) organization. You will learn how HSS delivers a seamless experience for patients, referral sources, and internal teams—from the moment an order is received through equipment delivery, clinical support, billing readiness, and ongoing service.

This role is ideal for a motivated, organized, and service-minded professional who is eager to learn the business from the ground up, contribute to meaningful projects, and develop the operational knowledge and leadership skills needed to grow into a future management role.

Rotational Operations Development

• Participate in a structured rotational training program designed to build a broad understanding of HSS operations and the DME industry.
• Train across core business functions, including customer service, intake and order processing, insurance verification, logistics, warehouse operations, delivery coordination, equipment maintenance, clinical support, and project management.
• Learn the full patient and order lifecycle, including order intake, documentation requirements, coordination with referral sources, equipment fulfillment, delivery, setup, patient education, and follow-up service.
• Observe and progressively support department workflows, standard operating procedures, quality standards, and key performance indicators.
• Build an understanding of the regulations, documentation standards, privacy expectations, and compliance requirements that support safe and effective DME operations.

Customer Service and Care Coordination

• Support customer service activities by responding professionally to patient, caregiver, referral source, and internal team inquiries.
• Learn how to assess customer needs, resolve routine concerns, document interactions accurately, and elevate complex issues appropriately.
• Develop an understanding of how exceptional service, timely communication, and cross-functional collaboration impact the patient experience.
• Assist with order status updates, scheduling coordination, issue resolution, and communication between operational teams.

Logistics and Fulfillment

• Gain hands‑on exposure to warehouse, inventory, equipment preparation, delivery, and pickup processes.
• Learn how products and equipment are received, organized, tracked, cleaned, inspected, repaired, staged, and prepared for patient use.
• Support logistics coordination, including delivery route planning, scheduling, equipment availability, and timely fulfillment of patient orders.
• Become familiar with safe equipment handling, infection‑control practices, vehicle and delivery standards, and inventory‑management procedures.
• Identify opportunities to improve turnaround times, reduce errors, strengthen communication, and create a more efficient workflow.

Clinical Support and DME Knowledge

• Develop foundational knowledge of HSS products, equipment categories, and services, including how DME supports patient mobility, respiratory needs, sleep therapy, home safety, and independence.
• Shadow clinical and operational team members to understand how equipment is selected, prepared, delivered, set up, and supported in accordance with patient needs and applicable requirements.
• Learn the importance of accurate documentation, patient education, coordination of care, and timely follow‑up.
• Support non‑clinical administrative and operational tasks that help clinical teams provide high‑quality patient care.

Project Management and Continuous Improvement

• Participate in cross‑functional projects that improve operational processes, customer experience, communication, quality, efficiency, or team performance.
• Assist with project planning, meeting coordination, documentation, task tracking, follow‑up, and reporting.
• Gather information, analyze workflows, and provide recommendations for process improvements.
• Learn to use operational data and key performance indicators to identify trends, measure results, and support informed decision‑making.
• Present project updates, observations, and recommendations to department and senior leadership.

Leadership Development

• Work closely with experienced leaders and department managers to build foundational leadership, communication, and business‑management skills.
• Participate in coaching, feedback, professional‑development opportunities, and regular progress discussions throughout the training program.
• Learn how to lead through HSS’s E.P.I.C. values of Empathy, Passion, Integrity, and Commitment.
• Build the adaptability, accountability, problem‑solving ability, and collaborative mindset needed for future leadership opportunities within HSS.

Qualifications for Success:

• Bachelor’s degree in business, healthcare administration, operations management, supply chain, project management, or a related field required.
• Prior experience in customer service, healthcare, logistics, operations, retail, project coordination, or a related field is preferred.
• Experience in a leadership role, student organization, volunteer setting, internship, or team‑based environment is a plus.
• Strong communication and interpersonal skills, with the ability to build trust and work effectively with patients, colleagues, referral sources, and leadership.
• Genuine interest in healthcare operations, service excellence, and developing into a future leadership role.
• Strong organization, time‑management, and follow‑up skills, with the ability to manage priorities in a fast‑paced environment.
• Ability to adapt to changing priorities, work collaboratively across departments, and remain calm and professional in occasionally stressful situations.
• Proficiency with Microsoft Office Suite and comfort learning new systems, including operational, inventory, scheduling, and customer‑management platforms.
• Ability to travel between HSS locations and operational sites as required by the rotational training schedule.

What You Get - Benefits That Go Beyond the Basics:

• Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well
• Future‑Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked
• Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays
• Extra Support When You Need It- Short Term Disability (optional) and Company‑Paid Long‑Term Disability and Free Confidential Employee Assistance Program
• Education and Career Growth- Opportunities for professional development, leadership training, and career advancement within HSS
• Be Part of Something Bigger - Join an organization that values giving back through community programs

Compensation:

• $20.00–$24.00 per hour, dependent on experience

Shift:

• Full‑time; schedule may vary based on assigned department rotations, training activities, and operational needs