Manager In Training

Planet Fitness; Fargo (ND); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Employee Appreciation Program

Advancement Opportunities

Job summary

Planet Fitness is seeking a full-time Management staff member in Fargo, ND to assist with recruiting, hiring, training, and developing a high-performing team. Responsibilities include overseeing member services, managing front desk operations, and ensuring a positive gym environment.

Successful candidates should exhibit strong customer service and leadership skills, be communicative, and effectively solve problems.

Qualifications

• Strong customer service skills with proactive communication.
• Ability to listen and empathize with customers' needs.
• Demonstrated problem-solving abilities and diplomacy.
• Basic computer proficiency and organizational skills.

Responsibilities

• Assist in recruiting, hiring, training, and developing staff.
• Oversee member service and ensure great customer experience.
• Manage front desk tasks and provide backup to Club Manager.
• Ensure cleanliness and appearance of the gym.
• Assist in scheduling and inventory tracking.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Leadership Skills

Job description

Job Location: Fargo II FGOII - Fargo, ND 58104, Position Type: Full Time, Job Category: Management, Job Summary

Essential Duties and Responsibilities

• Consistently assist in recruiting, hiring, training, and developing staff.
• Assist in member service oversight, ensuring all staff are providing great customer experience.
• Involved in front desk related tasks: greeting and welcoming members, gym tours, BCM amenities, member service issues/questions, etc.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Help create and maintain a positive image of the club.
• Ensure prompt opening/closing of the gym when the Club Manager is out.
• Assist in preparation of schedule and coverage of shifts as needed.
• Supervise all team members in the Club Managers’ absence.
• Assist in coaching and counseling performance to help achieve company standards.
• Assist in implementation and adherence to all company policies and procedures.
• Assist overseeing cleanliness and appearance of gym.
• Ensuring team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.
• Successful completion and demonstration of MIT training guide.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with staff and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.