Manager in Training

Right at Home Northern Virginia; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Career advancement

Weekly pay

401(k) & Roth retirement plan

Paid breaks

Paid time off

Employee discounts

Team events

Job summary

Planet Fitness seeks a Manager In Training to lead teams and deliver a superior member experience. You will assist in scheduling, coaching staff, and driving membership growth, while upholding the brand's Judgement Free Zone. A strong service mindset, reliability, and willingness to train are essential.

You’ll be involved in onboarding, HR processes, and daily operations across a 24-hour facility, with opportunities for growth and career advancement within Lev Management.

Qualifications

• High school diploma or GED, or 1–3 months related experience or equivalent.
• Prior management or supervisor experience preferred.
• Must be willing to become CPR/AED certified.
• Available to oversee staff and operations of a 24 hour facility.
• Must be willing to complete a background check.
• Must be willing to travel occasionally for training and to support other locations.
• Customer service background preferred.
• Basic computer proficiency.
• Superior problem-solving and diplomacy skills.
• Must complete required ASM Reading List and PFU courses on Leadership.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; interact positively with staff, members and coworkers.

Responsibilities

• Assists GM in creating staffing schedules to ensure shifts are covered.
• Leads by example, coaching staff to provide exceptional service.
• Moves team toward achieving sales and membership goals.
• Assists in HR forms preparation and onboarding.
• Resolves employee and member issues professionally.
• Oversees staff training and day-to-day development.
• Pre-screens, hires, and supports onboarding for staff.
• Performs membership tasks and tours for prospective members.
• Keeps facilities clean and safe, addressing maintenance issues.
• Tracks performance metrics like signups and guest counts.

Skills

Positive attitude

Excellent communication

Leadership abilities

Customer service

Punctuality

Education

High school diploma or GED

Tools

Basic computer proficiency

Job description

The Manager in Training is responsible for creating a positive staff & member experience by providing a superior level of customer service to Planet Fitness employees, members, prospective members, and guests.

You:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to employees, members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands‑on training.

About the Manager In Training Role:

As a Manager In Training, you will be responsible for leading your team, while providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!

Daily responsibilities for the Manager In Training will also include:

• Assists GM in creating staffing schedules with the assurance that all shifts are regularly covered.
• Leads by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
• Leads a team through systems and operations to achieve common sales and membership goals.
• Assists in preparation of all HR related forms in a timely manner.
• Works with GM to resolve employee and member issues or concerns in a professional manner.
• Assists GM in disciplinary/termination activities.
• Provides 24/7 backup support for any employee who is absent and reachable by phone
• Upholds integrity and security of staff files and sensitive company documents.
• Is a brand ambassador by leading a judgement free lifestyle.
• Assists GM in the training and development of staff to include providing day to day coaching.
• Assists GM in pre‑screening, hiring, onboarding and recruiting.
• Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Delegate and oversee regular, consistent cleaning and sanitizing of restrooms, locker rooms, tanning areas, all exercise equipment, etc.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
• Oversees the ordering of club supplies uses specific budget based on club requirements.
• Tracks Key Performance Indicators such as signups, guest counts, cancels, info calls (daily, weekly, monthly, annually) etc.
• Manages marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Assists in the completion of recorded info call inspections.

Qualifications/Requirements:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Prior management or supervisor experience preferred.
• Must be willing to become CPR/AED certified
• Must be available to oversee staff and operations of a 24 hour facility
• Must be willing to complete a background check
• Must be willing to occasionally travel for training and to support other locations.
• Customer service background preferred.
• Basic computer proficiency.
• Superior problem-solving skills.
• Exceptional leadership and diplomacy skills.
• Must complete required ASM Reading List and PFU courses on Leadership.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with staff, members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands:

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

If you are an energetic, self‑motivated leader with a positive attitude (and a great smile), we want you on our team! All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®!

We offer:

• Career advancement opportunities
• Weekly pay with monthly bonus opportunities
• Black Card membership, employee perks, rewards, and discounts
• Paid breaks
• Paid time off
• 401(k) & Roth Retirement savings plan (with employer match)
• Engaging team‑building competitions, sales contests, and social events

Lev Management LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Lev Management, developing Columbia and the Midlands of South Carolina.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.