Manager In Training

Planet Fitness - Baseline Fitness; Denver (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free membership

Dollars for Scholars

Employee appreciation

Health insurance

Dental insurance

Vision insurance

Short-term disability

Advancement opportunities

Pet insurance

Job summary

Planet Fitness - Baseline Fitness in Denver is seeking a fitness club team member to assist in overseeing gym operations and ensure a positive member experience, with an eye toward accelerated training for future club manager roles. The role involves recruiting, training, and developing staff, supporting member services, greeting members, giving tours, and backing up the Club Manager.

You will help schedule shifts, supervise teams in Manager's absence, and maintain a clean, welcoming club

Qualifications

• Honesty and a strong work ethic.
• Excellent customer service skills.
• Strong communication and leadership abilities.
• Ability to listen and empathize with customers.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Oversee member service and ensure a great customer experience.
• Greet members, conduct gym tours, BCM amenities, and handle questions.
• Provide backup support to the Club Manager as needed.
• Assist in preparation of schedule and shift coverage.
• Help maintain cleanliness and appearance of the gym.

Skills

Customer service

Communication

Leadership

Problem solving

Listening

Diplomacy

Job description

Job SummaryResponsible for assisting in the oversight of gym operations to ensure positive member experience with the intent of accelerated training to prepare for future club manager positions.Essential Duties and ResponsibilitiesConsistently assist in recruiting, hiring, training, and developing staff.Assist in member service oversight, ensuring all staff are providing great customer experience.Involved in front desk related tasks: greeting and welcoming members, gym tours, BCM amenities, member service issues/questions, etc.Assist with team member management and provide backup support to the Club Manager as needed.Help create and maintain a positive image of the club.Ensure prompt opening/closing of the gym when the Club Manager is out.Assist in preparation of schedule and coverage of shifts as needed.Supervise all team members in the Club Managers’ absence.Assist in coaching and counseling performance to help achieve company standards.Assist in implementation and adherence to all company policies and procedures.Assist overseeing cleanliness and appearance of gym.Ensuring team members are aware and trained on all current marketing promotions.Assist in ordering supplies, keeping inventory and tracking reports as needed.Successful completion and demonstration of MIT training guide.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to maintain timely communication with staff and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.Minimum QualificationsHonesty and good work ethicStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.