Manager, AI Next Frontier for Patient Engagements

Johnson & Johnson Co.; Titusville (NJ); On-site; USD 170,000 - 210,000; Full time

Job summary

Johnson & Johnson Innovative Medicine seeks a Manager, AI Next Frontier for Patient Engagements to lead the AI transformation and execution roadmap for patient support services across key Therapeutic Areas.

You will harness machine learning insights to elevate patient solutions and experiences, influencing senior leaders and mentoring teams to deliver an outstanding, patient-focused fulfillment and adherence experience.

Qualifications

• Minimum 5 years of experience in healthcare analytics, data science or related field.
• Bachelor's degree required.
• Experience influencing senior stakeholders.
• Experience with healthcare data: claims, EHRs, specialty pharmacy, SDOH/consumer and patient hub data.
• Experience using AI tools in daily workflows, with concrete examples.

Responsibilities

• Identify and quantify patient journey problems to guide interventions.
• Collaborate with PECS, brand sales & marketing, Media, Advanced Analytics, Data Science & Engineering, and IT teams.
• Own end-to-end AI/ML solutions for patient support services and roadmap.
• Advocate for AI-driven changes in patient services.
• Measure impact with leading and lagging indicators, including A/B testing.

Skills

AI Agents

Artificial Intelligence

Education

Bachelor's degree

Job description

Job Function: Data Analytics & Computational Sciences

Job Sub Function: Data Science

Job Category: Scientific/Technology

Job Locations: Titusville, New Jersey, United States of America

Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Purpose

Johnson & Johnson Innovative Medicine is searching for a Manager, AI Next Frontier for Patient Engagements to lead the AI transformation and execution roadmap for patient support services across our key Therapeutic Areas (TAs). Our team harnesses powerful machine learning insights to drive meaningful change for customers, putting patients at the heart of everything we do through a culture that thrives on innovation, teamwork, and bold thinking. Curious problem-solvers like you tackle challenges that save lives and lead advancements in medicine while driving innovation, mentoring extraordinary talent, and shaping the future of pharmaceutical AI solutions. The Manager, AI Next Frontier for Patient Engagements will lead our AI transformation journey with a primary focus on elevating the patient solutions and experience through the strategic application of AI for an outstanding, patient-focused fulfillment and adherence experience that serves the patients, improves care, and positions JJIM with a sustained competitive advantage. To accomplish this, they will need the ability to influence decision making with senior leaders while working collaboratively with teams across the J&J IM organization.

Responsibilities

• Identification and quantification of the most significant problems across the entire patient journey to support where/when/how to best intervene in helping patients start and stay on therapy.
• Day-to-day relationships and projects with leadership across PECS (Patient experience & customer solutions), brand sales and marketing, Media, Advanced Analytics, Data Science & Engineering, and IT, among others.
• Being the end to end product owner and single point-of-contact for AI/ML solutions supporting patient support services for the chosen therapeutic area shaping and evolving the patient solution roadmap.
• Advocating for change and foster progress in new ways of thinking regarding the role of AI within patient support services.
• Measuring impact of solutions & programs through leading and lagging indicators including establishing a measurement framework, and conducting A/B testing.
• Partnering with HCC, privacy, and legal to ensure that compliance and appropriate patient confidentiality is at the core of all solutions.

Qualification / Requirements

• A minimum of 5 years of relevant business experience in healthcare, analytics, data science, marketing, management consulting or related field is required.
• A minimum of a bachelor’s degree is required.
• Demonstrated ability to influence senior stakeholders and drive alignment.
• Hands-on experience integrating and analyzing healthcare claims, electronic health records, specialty pharmacy, SDOH/consumer, and patient hub data.
• Demonstrated use of AI tools (e.g., Claude Code, ChatGPT, Copilot etc.) in daily workflows, with concrete examples of how they reduce effort, speed up delivery, or improve output quality.
• Experience in predictive analytics and machine learning techniques (e.g., supervised, unsupervised, deep learning) and their real-world applications is preferred.
• Demonstrated experience in driving adoption and sustained usage of AI solutions.
• Outstanding interpersonal skills, ability to build relationships, and comfort making decisions and leading others.
• Intellectual curiosity and passion to learn new things and adaptability to shifting timelines and priorities.

Required Skills

• AI Agents
• Artificial Intelligence (AI)

Preferred Skills

• Advanced Analytics
• Coaching
• Critical Thinking
• Data Analysis
• Data Privacy Standards
• Data Quality
• Data Reporting
• Data Savvy
• Data Science
• Data Visualization
• Digital Fluency
• Econometric Models
• Organizing
• Process Improvements
• Strategic Thinking
• Technical Credibility
• Workflow Analysis

Additional Description for Pay Transparency

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

Company Culture

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Equal Opportunity Statement

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

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