Inbound Sales Development Representative

ServiceTitan; Glendale (CA); Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Flexible time off

Health, dental, and vision benefits

Parental leave and fertility support

Equity and comprehensive benefits

Job summary

ServiceTitan is seeking Marketing Development Representatives (MDRs) to identify and qualify inbound prospects and set up meetings for Account Executives, driving early sales cycles.

You will receive extensive coaching, collaborate with enablement teams, and operate in a high-energy, growth-oriented environment with a hybrid schedule near hub offices.

Qualifications

• Exceptional verbal and written communication to manage a high volume of daily phone and e-mail contacts.
• Genuine self-motivation and a proactive approach to daily improvement.
• Intense appetite to seek and apply feedback to drive performance.
• Strong team player mentality with collaboration and positive influence on colleagues.
• Ability to adapt and think outside the box to address roadblocks and issues.

Responsibilities

• Pipeline generation: Build a strong pipeline of prospective customers by sourcing potential leads and converting inbound opportunities efficiently.
• Strategic engagement: Implement creative ways to engage and build rapport to progress your book of prospects.
• Meeting conversion: Book product demonstrations with ServiceTitan and partners by collaborating with Account Executives.
• Value communication: Clearly articulate the product's value and opportunities via phone and/or e-mail.
• Goal achievement: Meet and exceed daily KPIs and monthly quota for qualified meetings and pipeline generation.

Skills

Communication

Ambition

Coachability

Teamwork

Adaptability

Job description

Marketing Development Representatives (MDRs) are crucial team members who identify and connect with inbound prospective customers on the impact ServiceTitan can bring to their business. A successful MDR drives the initial sales process by qualifying leads, conducting detailed discovery, and setting up the Account Executive for success.

Why You'll Love This Role:

• Career Foundation: You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long-term career in Sales.
• Culture of Excellence: Join a team motivated to be the best every day by continuously applying feedback and best practices.
• Direct Impact: You lead the charge in transforming an industry and shaping your future career by being the initial voice of ServiceTitan.

What You'll Do (Responsibilities):

Your primary focus is building a robust sales pipeline and converting marketing-generated opportunities into qualified meetings.

• Pipeline Generation: Build a strong pipeline of prospective customers by sourcing potential leads and converting inbound opportunities efficiently.
• Strategic Engagement: Implement creative ways to engage and build rapport to maintain and progress your book of prospects.
• Meeting Conversion: Successfully book product demonstrations between ServiceTitan and potential customers by collaborating with Account Executives to secure the partnership.
• Value Communication: Clearly articulate the product's value and areas of opportunity to prospects via phone and/or e-mail.
• Goal Achievement: Achieve and exceed daily KPIs and monthly quota for qualified meetings and pipeline generation.

What You'll Bring (Qualifications):

We are looking for ambitious, adaptable team players ready to take the first critical step in a professional sales career.

• Communication: Exceptional verbal and written communication skills to effectively manage a high volume of daily phone and e-mail contacts.
• Ambition: You recognize every day is a new opportunity for you to be better than yesterday, demonstrating genuine self-motivation.
• Coachability: An intense appetite to seek and, most importantly, adapt feedback that is given to drive continuous improvement.
• Teamwork: A strong team player mentality demonstrated by effectively collaborating and being a positive influence on colleagues.
• Adaptability: The ability to be adaptable and think outside the box to proactively address potential roadblocks and/or issues.

Our Investment in Your Success:

We invest heavily in our people to ensure you are set up for a successful, long-term sales career.

• Fast Track Your Sales Career: You will have the opportunity to learn directly from experienced sales leaders. We provide the resources and opportunity; your proactive approach will pave the way for advancement into roles like Account Executive, Sales Manager, or Customer Success based on your interest.
• High Earning Potential: Your hard work is directly rewarded with a competitive compensation plan and high earning potential.
• Structured 2-Month Enablement Program:
  • Comprehensive new hire orientation.
  • In-depth training on the trades industry, customer personas, and our Ideal Client Profiles (ICP).
  • Master our Tech Stack: Dedicated training on Salesforce, Salesloft, Gong, and ChiliPiper.
• Personalized Development: Benefit from one-on-one call review coaching sessions, interactive role-playing, and hands-on learning with your Manager.

Hybrid Schedule:

Our policy states that if you are within ~40 miles of a Hub office, you will be required to go to the office 1-2 days a week.

A Note on the Application & Hiring Process:

When you submit your application for the Marketing Development Representative (MDR) position, your candidacy will be considered for all available MDR opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple sales verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and sales vertical you will be supporting.

Be Human With Us:

Being human isn’t about checking every box on a list. Its about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith hourly rate estimate for this role is Zone 1: $28.85 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $26.93 USD Applicable for: All other US locations. This role is also eligible for a variable commission plan. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.