Manager, Hybrid Learning Experience & Innovation

Virgin Voyages; Florida; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Virgin Voyages seeks a Manager - Learning Experience to guide a small team of Senior Learning Specialists in creating high-impact learning experiences for both ship and shore. You will champion AI-assisted authoring, data insights, and digital innovation to elevate crew performance and engagement.

You will set instructional design standards, collaborate with cross-functional stakeholders, and oversee end-to-end design processes from analysis to post-launch evaluation.

Qualifications

• Bachelor’s degree in Instructional Design, Learning & Development, Education, or a related field.
• 5+ years of instructional design experience, including at least 2 years leading or mentoring other designers.
• Proven ability to design and deliver engaging digital, facilitator-led, and blended learning solutions.
• Proficiency with Articulate 360 (Rise, Storyline), learning management systems (LMS), and AI-enabled learning tools or emerging design technologies.
• Strong understanding of adult learning theory, instructional design methodologies (ADDIE, SAM), and facilitation best practices.
• Excellent stakeholder management and communication skills, with the ability to collaborate across multiple business areas.
• Demonstrated project management and organizational skills, with the ability to manage multiple priorities and deadlines.
• Experience in hospitality, travel, or operations environments preferred.

Responsibilities

• Leads and mentors a team of Senior Learning Specialists in designing, developing, and facilitating high-impact learning experiences across ship and shore.
• Designs learning programs that integrate AI-assisted authoring tools, data insights, and digital innovation to enhance efficiency, creativity, and learner engagement.
• Develops and maintains instructional design standards, templates, and creative frameworks that ensure quality, accessibility, and alignment with the Virgin Voyages learning experience.
• Partners cross-functionally with Deployment Managers, SMEs, and business stakeholders to identify needs and deliver learning solutions that improve Crew capability and performance.
• Oversees the end-to-end instructional design process, from needs analysis and storyboarding to production, testing, and post-launch evaluation.
• Continuously explores and implements innovative learning technologies (e.g., adaptive learning, simulations, microlearning, AI-driven content personalization) to modernize the Crew learning journey.
• Leads content review cycles to ensure learning materials remain accurate, relevant, and performance-driven, with a focus on continuous improvement and data-backed impact.
• Collaborates with the Systems Administrator and analytics partners to leverage LMS data, AI insights, and learner feedback to enhance design strategy and program effectiveness.
• Serves as a subject matter expert and thought leader in instructional design, digital learning, and emerging technologies—driving innovation, experimentation, and best-practice adoption across Learn & Grow.

Skills

Instructional design

Leadership

Facilitation

Stakeholder management

Project management

Adult learning theory

Communication

Education

Bachelor’s degree in Instructional Design, Learning & Development, Education, or a related field

Tools

Articulate 360

LMS

AI-enabled learning tools

Job description

Virgin Voyages seeks a Manager - Learning Experience to guide a small team of Senior Learning Specialists in creating high-impact learning experiences for both ship and shore. You will champion AI-assisted authoring, data insights, and digital innovation to elevate crew performance and engagement.

You will set instructional design standards, collaborate with cross-functional stakeholders, and oversee end-to-end design processes from analysis to post-launch evaluation.