Manager HVAC Service

TurnPoint Services; Mishawaka (IN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) plan with company match

Paid parental leave

PTO and company holidays

Life and disability insurance

Job summary

Home Comfort Experts, part of TurnPoint Services, seeks an HVAC Service Manager in Mishawaka, IN to lead the service department and drive profitability. You will guide operations, train staff, and ensure processes are followed while maintaining customer relationships and service quality.

The role requires 5+ years of leadership in HVAC service and 4+ years in residential/commercial service, with a valid driver's license and Office software proficiency.

Qualifications

• 5+ years of HVAC service leadership or supervisory experience.
• 4+ years of commercial and residential service experience.
• Valid driver's license with a clean driving record.
• Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Proven knowledge of residential and light commercial HVAC systems.

Responsibilities

• Ensure monthly goals are met and KPIs stay above target.
• Recruit, hire, and develop the service operations team.
• Train and support the service team and supervisor.
• Develop training plans and ensure processes are followed.
• Oversee order, staging, and fleet management; manage customer relationships.

Skills

HVAC leadership experience

Service supervisory experience

Driver's license

Microsoft Office proficiency

Tools

ServiceTitan

Microsoft Office

Job description

Brand Overview

Home Comfort Experts has proudly served Indiana and Michigan for decades, delivering trusted HVAC, plumbing, and electrical solutions. Known for top-quality service and a customer-first culture, Home Comfort is a recognized leader in the Midwest. As part of TurnPoint Services, our employees enjoy the strength of a national network with the personal touch of a family-owned team. We invest heavily in training, leadership development, and career growth. Build your career with Home Comfort Experts — where Midwest values power lasting careers.

Role Overview

The HVAC Service Manager provides leadership, coordination, supervision and oversight of the performance of the company's HVAC Service department. As an HVAC Service manager, you will exercise responsibility for developing and managing department operations within the department as well as guiding and instructing new and existing personnel. This individual will be responsible for overall effectiveness and profitability of the department(s).

What You Bring

• 5 or more years of HVAC service leadership or supervisory experience
• 4 or more years of commercial and residential service experience
• Valid Drivers license with a clean driving record -
• Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Etc.)
• Proven knowledge of residential and light commercial HVAC systems.
• Preferred Experience: - Intermediate knowledge/use of industry standard software (I.E Service Titan, or other related systems)

Role Responsibilities

• Ensure company goals are met monthly
• KPI’s are managed and kept above the acceptable level
• Recruiting, hiring, and development of service operations team
• Support and training to our service team & training supervisor
• Develop training plan for service team
• Ensure all process and procedures are followed
• Identify and communicate where improvements can be utilized
• Quality assurance on all work performed
• New team member on-boarding
• Evaluate and perform annual reviews
• Review company reports and share with team
• Successfully promote company’s image, appearance and reputation
• Manage customer relationships
• Create, communication, and send weekly activity report to general manager
• Fleet Management
• Uniform management
• Oversee order, staging of parts, material & equipment
• Other duties may be assigned for the success of the organization

Why You'll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.