Manager, HRIS

2230 Service Experts LLC; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking an experienced Manager, HRIS to lead HRIS delivery and ongoing support, with a primary focus on Workday. You will manage the HRIS team, set priorities, and ensure secure, accurate technology solutions while partnering with HR and business stakeholders.

You will oversee Workday configurations, security, and integrations, driving process improvements, data integrity, and timely releases.

Qualifications

• Hands-on experience configuring and supporting Workday HCM, including business processes, security, reporting, and integrations.
• Experience leading HRIS projects, coordinating team priorities, and managing technical workflows.
• Ability to translate business requirements into effective system configurations and process solutions.
• Strong analytic, communication, and stakeholder-management skills.
• Workday certification or experience with upgrades or release management is a plus.

Responsibilities

• Lead the operational delivery of HRIS requests from intake to implementation.
• Perform complex system configuration and troubleshoot advanced issues.
• Configure and support Workday HCM, including business processes, security, and integrations.
• Coordinate testing, deployments, and post-implementation support for system changes and releases.
• Partner with stakeholders to translate needs into workflow configurations and improvements.

Skills

Workday HCM

HRIS leadership

Data integrity

System integrations

Education

Bachelor's Degree

Tools

Workday

Job description

Welcome! We are seeking an experienced Manager, HRIS to lead the delivery and ongoing support of our HR systems, with a primary focus on Workday. This role manages the HRIS team, establishes priorities and deadlines, and ensures HR technology solutions are delivered accurately, securely, and efficiently. The Manager, HRIS serves as a key partner to HR and business stakeholders, translating operational needs into effective system configurations, workflows, integrations, and process improvements. This position also provides hands‑on technical support for complex system issues while developing the capabilities and performance of the HRIS team.

Essential Duties & Responsibilities

HRIS Operations and System Support

Lead the operational delivery of HRIS requests and ensure assigned workstreams are completed from intake through implementation.

Perform complex system configuration and troubleshoot advanced technical and functional issues.

Serve as a Workday subject matter expert, configuring and supporting HCM functionality such as business processes, condition rules, notifications, and calculated fields.

Establish team priorities, coordinate workloads, and monitor delivery against established deadlines.

Identify and resolve day-to-day operational and technical challenges.

Provide peer review of analyst work and promote consistent configuration and documentation standards.

Security, Compliance, and Data Integrity

Manage Workday and other HR system security role assignments and support regular security audits.

Maintain appropriate system access and segregation-of-duties practices.

Validate HR data integrity and reconcile discrepancies across HR platforms and downstream systems.

Apply established policies, procedures, and standards to HRIS operations and system changes.

System Changes, Testing, and Integrations

Coordinate testing, deployment, and post-implementation support for small-to-medium system changes and releases.

Manage Workday release readiness, including reviewing semiannual feature releases, regression testing, and communicating impacts to stakeholders.

Maintain HR data extracts, interfaces, and downstream feeds.

Validate file outputs and troubleshoot interface or integration failures.

Build and support Workday integrations and reports, including Enterprise Interface Builders (EIBs), custom reports, and scheduled outbound files.

Translate business requirements into system updates, workflows, and practical technology solutions.

Business Partnership and Process Improvement

Partner with key stakeholders to understand business priorities, process requirements, and system needs.

Communicate technical or complex information clearly to technical and non-technical audiences.

Evaluate non-standard requests, coordinate investigations, and recommend appropriate solutions.

Develop job aids, knowledge articles, and self-service resources to improve the user experience and reduce repeat support requests.

Team Leadership and Development

Lead, coach, and develop a team of HRIS professionals. Assign work, maintain workflow, and ensure team deliverables meet established expectations.

Train and mentor analysts and coordinators on HRIS processes, tools, configuration standards, and troubleshooting techniques.

Support personnel decisions and other supervisory responsibilities, including hiring, performance management, and corrective action when necessary.

Perform other duties as assigned.

Job Qualifications

Required Knowledge, Skills, and Experience

Hands-on experience configuring and supporting Workday HCM, including business processes, security, reporting, and integrations.

Professional experience supporting HR system configuration, testing, data validation, security, integrations, or technical troubleshooting.

Experience leading employees, coordinating team priorities, or managing technical and operational workflows.

Ability to translate business requirements into effective system configurations and process solutions.

Strong analytical, problem-solving, communication, and stakeholder-management skills.

Preferred Qualifications

Workday certification or experience with Workday implementations, upgrades, or release management.

Previous experience managing an HRIS or HR technology team.

Experience supporting interconnected HR platforms, interfaces, extracts, and downstream data feeds.

Experience developing system documentation, knowledge articles, training materials, or self-service resources.

Competencies

Own the work: Own outcomes, follow through on commitments, and do the right thing.

Solve increasingly complex problems: Analyze issues and implement practical solutions.

Work well with others: Build productive relationships and communicate effectively.

Improve how work gets done: Adapt to change and seek opportunities to improve results.

Serve the customer: Deliver value and positive experiences for internal and external customers.

Minimum Experience and Education

• Minimum Experience: 6+ years
• Minimum Education: Bachelor's Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].

Company Home Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers.