Manager HR Digital & HCM

Keolis America; Boston (MA); On-site; USD 130,000 - 140,000; Full time

Job summary

Keolis America is seeking an experienced HRIS/HCM leader to oversee configuration, governance, and data quality for UKG Core HR and related tools across multiple locations. You will coordinate with IT and HR COEs, manage data integrity, and ensure compliance with privacy laws duringOpen Enrollment, performance cycles, and annual compensation processes.

The role requires strong project management, stakeholder engagement, and the ability to drive continual improvement in HR technology operations

Qualifications

• 5+ years of HRIS/HCM experience with at least 3 years in a system administration or implementation role.

Responsibilities

• Communicate complex technical information to HR leaders and business partners.

Skills

Advanced Excel

Power BI

HRIS project management

Stakeholder management

Change management

Data analysis

Communication skills

Education

Bachelor's degree in HR/HR Management or Technology

Tools

UKG Pro

WFM

UKG BI

Job description

Salary: $130-140,000.00 per year with performance-based bonus, 401(k) match, and competitive benefits packages.

Knowledge and Experience:

• 5+ years of progressive HRIS/HCM experience with at least 3 years in a system administration or implementation role.
• Proven success managing cross-functional HR technology projects from design to delivery.
• Demonstrated expertise in HCM platforms (preferably UKG Pro and WFM).
• Experience working within complex organization matrix
• Experience developing and executing employee communications to support technology improvements
• Strong communication and stakeholder management skills, with the ability to influence across levels.
• Proven success in change management and continual improvement and operational effectiveness
• Preferred:
  • Bachelor’s degree in HR, HR Management or Technology
  • Strong experience in the program management of HR tools
  • Experience supporting M&A integration and large‑scale organizational changes.

Skills:

• Advanced Excel and reporting skills; familiarity with BI tools (e.g., UKG BI, Power BI).
• Excellent project management and organizational skills.
• Strong analytical mindset and attention to detail.
• Change management and training facilitation experience a plus.
• Problem Solver: Identifies problems, and recommends solutions based on comprehension of information provided from user
• Results Oriented: Responds promptly to high‑impact, critical issues
• Adaptable: Team centric with ability to provide & receive constructive feedback

Key Accountabilities:

Communication, Leadership & Collaboration

• Communicate complex technical information in clear, concise terms to HR leaders and business partners.
• Provide regular project updates, issue logs, and status reports to leadership.
• Build strong partnerships across HR Centers of Excellence (COEs) to understand functional needs and translate them into system solutions.
• Coach and guide HRIS team members on system processes, data best practices, and troubleshooting.
• Act as a trusted advisor and point of escalation for system or data‑related inquiries.
• Support HRIS Team with all Tier escalations

HRIS System Administration & Governance

• Oversee configuration, administration, and maintenance of the HCM (HRIS) platform and related digital tools
• Partner with IT to ensure stable system integrations, security protocols, and data flow between HR and other business systems
• Maintain and update organizational structures, positions, job codes, and pay rules within the system
• Establish governance processes and documentation standards for testing, approvals, and production migrations
• Ensure all system processes comply with data protection and privacy laws (e.g., HIPAA, GDPR)
• Prepare HCM for annual events including open enrollment, annual performance processes, annual compensation reviews and change uploads
• Responsible for processing UKG Core HR data entry for Keolis locations without an HR Manager
• Work alongside the IT department to perform regular assessments and improvements to UKG
• Oversee all system upgrades and maintenance in partnership with internal and external partners
• Build and maintain workflows within HCM including user‑friendly processes, guidelines, and documentation
• Partner with HRIS System Administrator to manage end user access rights to system
• Led efforts to ensure the configuration of the HCM for business acquisitions and for new contract mobilizations is setup correctly and ahead of new contract mobilizations

Data Quality, Reporting & Analytics