HR Systems Administrator

Keolis North America Inc.; Boston (MA); On-site; USD 120,000 - 130,000; Full time

Job summary

Keolis North America Inc. in Boston, MA is seeking an HRIS and UKG WFM specialist to administer and optimize UKG Pro/WFM, oversee data accuracy, and coordinate system upgrades. The role emphasizes collaboration with HR, IT, and vendors to drive reporting and process improvements.

The position requires 3-4+ years in UKG/WFM, strong SQL and data visualization skills, and a focus on privacy and security. A CAPM is a plus; bachelor’s in IT/HR/Business is expected.

Qualifications

• 3-4+ years supporting and administering UKG Pro/WFM (WFM)
• Broad UKG module experience (Pro, UTA, WFM) preferred
• Knowledge of ServiceNow for stakeholder communications
• Experience with HRIS operations focusing on data accuracy and improvement
• Understanding of HR processes, privacy, and security protocols
• Experience in diagnostics, audits, and process documentation
• Ability to advise on HRIS strategy, implementation, and optimization
• CAPM credential preferred but not required
• Bachelor’s degree in IT, HRM, Business Administration, or related field

Responsibilities

• Monitor HRIS data accuracy, integrity, and compliance
• Respond to stakeholder inquiries via ServiceNow ticketing system
• Generate reports and provide data insights for HR decisions
• Coordinate HRIS upgrades, configurations, and integrations
• Oversee user access, security controls, and privacy safeguards
• Collaborate with IT, HR, and vendors on system improvements
• Develop knowledge base for Tier 1/2 support
• Lead disaster recovery exercises with CISO coordination
• Prepare training materials and user documentation
• Maintain HRIS roadmaps and modernization plans
• Support deployment of HRIS hardware and software

Skills

Data management

SQL queries

Data visualization

Cross-functional collaboration

Project management

HRIS administration

Security and privacy

Process improvement

Analytical thinking

Communication at all levels

Attention to detail

Education

Bachelor’s degree in IT/HR/Business

Tools

ServiceNow

UKG Pro/WFM

Microsoft Office (Word, Excel, PowerPoint)

SQL tooling

Power BI

Job description

Located in Boston, MA. Salary $120-130,000.00 per year plus bonus, competitive benefits and 401(k) match program.

Skills:

• Strong analytical and technical, as well as experience with data management and reporting tools.
• Skilled in building relationships and communicating effectively across all levels
• Strong track record of collaborating across teams, delivering technical support, and training staff.
• Proven project management and process-focused capabilities (preferred Certified Associate in Project Management (CAPM), but not required)
• Knowledge of HRIS systems, processes, administration, and release management.
• Strong proficiency with Microsoft Office Suite - Word, Excel, Access, PowerPoint, and Outlook.
• Advanced proficiency in database management and security, as well as running SQL queries (to include but not limited to query optimization, backup/restore, and disaster recovery).
• Ability to stay ahead of HRIS and payroll technology evolution
• Organized and detail-oriented, skilled in managing diverse assignments and priorities in parallel
• Design and execution of system test plans including front-end and back-end unit and integration tests
• Able to express data through visualizations to tell a story
• Must be a results-oriented problem solver, capable of recommending and implementing solutions

Knowledge and Experience:

• 3-4+ years of hands-on experience supporting and administering Pro and UKG Work Force Management (WFM)
• Demonstrated broad and strong background in UKG and related UKG modules (Pro, UTA and WFM strongly preferred).
• Knowledge of ServiceNow to respond to stakeholder communications
• Experience in overseeing HRIS operations with a focus on data accuracy, user assistance, and continuous system improvement
• Understanding of HR processes, data privacy regulations, and security protocols
• Experience in performing diagnostic tests and audits, as well as documenting processes.
• Ability to provide expert advice and guidance on HRIS strategy, implementation, and optimization.
• Certified UKG Implementation Credential (preferred, but not required)
• Bachelor’s degree in Information Technology, Human Resources Management, Business Administration, or related field

Key Accountabilities

HRIS and HR Shared Services:

• Document, track, and monitor problems and ensure a timely resolution via ServiceNow ticketing system
• Analyzing the business’s operations and computer systems to determine which software applications can improve efficiency.
• Providing recommendations on upgrading existing systems or installing new ones.
• Ensuring data accuracy, integrity, and compliance with regulations. This includes data entry, maintenance, audits, backup/restore and disaster recovery.
• Conduct research on product updates, services, protocols, and standards in support of UKG.
• Ensuring data security, privacy, and compliance with relevant laws and regulations.
• Partner with internal stakeholders to generate reports, analyzing data to identify trends, and providing insights to support HR decision-making.
• Liaising with vendors, IT and HR/Payroll departments keeping abreast with software upgrades and functional improvements of current software portfolio and industry trends
• Researching software applications that will help the company succeed
• Identifying opportunities to improve HRIS processes and systems and participating in system upgrades and implementations.
• Contributing to the creation and maintaining of HRIS Roadmap and modernization plan
• Assisting in the development and maintenance of HRIS network hardware and software.
• Reporting to stakeholders, management, and end-users on the progress of operational problems
• Organizing meetings with stakeholders to discuss the functional aspects of their applications.
• Demonstrating sound project management principles and leveraging best practice techniques.
• Other duties as assigned.

System Specific:

• Maintaining and updating the UKG system, including user accounts, profiles, and security access and administration.
• Administer and maintain end user accounts, permissions, and access rights (furnish the required reports to assist with internal control, external auditors and cybersecurity reviews).
• Configuring, customizing, and troubleshooting UKG, including routine upgrades, updates and integrations with other systems, while identifying opportunities for system optimizations.
• Develop and enforce standards and policies for system access, user permissions, and security controls to safeguard HRIS data integrity.
• Oversee and monitor new software applications and hardware (time clocks) deployments to ensure seamless integration and prevent interoperability issues.
• Diagnose, troubleshoot, and resolve technical issues related to HRIS software and deployed field devices to minimize system downtime.
• Analyze, transform, and import batch data into the HRIS system accurately and efficiently based on business requests.
• Using software applications in a way that is consistent with established protocols and can be easily used by others.
• Maintain high availability and uptime of HRIS platforms and all associated integrations/interfaces to support uninterrupted HR operations.
• Develop and maintain comprehensive knowledge base resources for Tier 1 and Tier 2 support teams, enhancing their ability to resolve user issues efficiently.
• Coordinate with HRIS Vendor to perform disaster recovery exercises on the annual basis in coordination with KNA CISO’s department.

Training:

• Remain current regarding emerging technologies and security issues. Evaluate or create training materials to improve employee awareness and knowledge of these systems so they can use these computer systems more effectively.
• Develop, update, and maintain comprehensive user documentation and reference materials to support HRIS users in effective system utilization.
• Create and maintain Training Plans and Training Material for area of responsibility in conjunction with other departments
• Support with the training of new employees on how to use HRIS applications.

Digital Solutions Partnership:

• Collaborate with the internal IT team to support the development, maintenance, and annual testing of the Business Continuity of Operations (COOP) and Disaster Recovery (DR) plans, ensuring HRIS system resilience.
• Partner closely with the Chief Information Security Officer (CISO) to implement, maintain, and regularly review security controls aligned with industry best practices and compliance requirements for HRIS data protection.
• Engage regularly with IT leadership, executive leadership, and vendors to assess technology needs, recommend HRIS-related solutions, and foster strong collaborative partnerships to support organizational goals.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact [e-mail]. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization: “Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position”
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.