Manager, Housing, Operations Events & Conferences

Boston University; Boston (MA); Sur place; USD 63 000 - 81 000; Plein temps

Résumé du poste

Boston University is seeking a Manager, Housing, Operations Events & Conferences to oversee the summer housing program and related operations. You will coordinate housing for 100+ programs and internships, ensuring efficient room scheduling and client service across campus during peak season.

Reporting to the Associate Director of Housing Operations, you will recruit, train, and supervise student employees, work with internal departments and external vendors, and be on-call during the season to

Qualifications

• Three to five years of hospitality, customer service or project management experience.
• Proficiency in Microsoft Office with emphasis on Excel.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Self-starter with initiative and ability to work independently.
• Detail oriented with accurate and timely delivery of work.
• Commitment to diversity, equity, and inclusion.
• Supervisory experience preferred.

Responsabilités

• Support all aspects of summer housing operations.
• Coordinate housing for 100+ programs annually and internship housing.
• Work with the Associate Director on day-to-day management of the operation.
• Recruit, train and supervise student employees executing client programming.

Connaissances

Hospitality experience

Customer service

Project management

Excel proficiency

Multi-tasking

Attention to detail

Diversity & inclusion

Supervisory experience

Description du poste

Manager, Housing, Operations Events & Conferences

Salary Grade

Grade 47

Expected Hiring Range Minimum

$62,600.00

Expected Hiring Range Maximum

$81,200.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time/Regular

Events & Conferences is a division of Auxiliary Services responsible for the coordination of University-wide events, room scheduling of University events, management of the summer conference operations, management of a campus arts venue, and the coordination of non-University conferences and events throughout the year. Our mission is to support the academic enterprise of a vibrant research institution by providing comprehensive service and event planning resources at an exceptional value to campus departments and external clients. We are seeking a Housing Operations Manager to join our team. Reporting to the Associate Director of Housing Operations, this position is responsible for supporting all aspects of our summer housing operation. This operation is responsible for more than 100 programs annually as well as internship housing. It generates over $4.5M in housing revenue. During the season, the Manager will work closely with the Associate Director on day-to-day management of the operation. This operation runs 24 hours a day, 7 days a week from mid-May through late August. At times, the position will be the main point of contact and will be expected to be on call throughout the season. During the off-season, this position will work with internal and external clients, University service departments and external vendors to prepare for the upcoming season. The Manager will also recruit, train and supervise a team of student employees responsible for executing client programming.

Required Skills

• Three to five years of hospitality, customer service or project management experience.
• Proficiency in Microsoft Office applications with an emphasis on Excel.
• Ability to manage multiple priorities and meet deadlines within a fast-paced environment.
• Self-starter with the ability to be proactive and follow through on projects independently.
• Detail oriented with consistently accurate and timely delivery of work.
• Demonstrated commitment to diversity, equity, and inclusion.
• Supervisory experience preferred.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color , natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.