Manager, Housekeeping Floor

Resorts World Las Vegas; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Housekeeping Manager to uphold the beauty and cleanliness of their luxury resort. The role involves managing staff, ensuring compliance with standards, and providing excellent customer service. Ideal candidates will have significant experience in housekeeping and leadership, with a focus on maintaining a polished environment for guests.

Qualifications

• Minimum five years of housekeeping experience required.
• Minimum three years in a leadership role.
• Ability to work varied shifts including nights and weekends.

Responsibilities

• Ensure standards are met for department objectives and regulatory compliance.
• Motivate and evaluate departmental performance.
• Organize and lead regular department meetings.

Skills

Effective communication

Customer service

Team mentoring

Education

High School Diploma or equivalent

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

4 days ago Be among the first 25 applicants

Summary Statement
The Housekeeping Manager is responsible for maintaining the design and beauty of Resorts World Las Vegas. Your comprehensive knowledge of current practices and ability to communicate expectations will enable employees to sustain a clean, polished environment creating a comfortable atmosphere to delight guests during every stay.

Primary Job Duties:

1. Ensure standards are met to maintain department objectives, company and department standards, regulatory compliance guidelines and budget to achieve proper management of the department.
2. Promote team effort in providing the best service; cleaning responsibilities are shared among all staff.
3. Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as trash or debris in front of house areas.
4. Maintain employee records, monitor job performance, and conduct disciplinary actions and evaluations.
5. Ensure all maintenance work orders are inputted and completed via HotSOS system.
6. Motivate, monitor, and evaluate individual and departmental performance; revise standards and goals as needed.
7. Take ownership of tasks, communicate progress, and deliver results efficiently.
8. Recommend new equipment and amenities to ensure safety and service standards.
9. Monitor inventory to control costs and meet guests' needs, maintaining room quality standards.
10. Assist in evaluating and implementing programs to promote facilities and profitability.
11. Organize and lead regular department meetings to facilitate communication.
12. Use personal devices for job-related tasks as needed.
13. Perform other duties as assigned.

Qualifications:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Effective communication skills in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Knowledge of company policies, regulations, and OSHA standards.
• Ability to mentor a team.

Preferred Qualifications:

• Multilingual abilities.
• Experience in a luxury resort setting.
• Bachelor's degree in a related field.
• Proficiency in Microsoft Office (Word, Excel).

Minimum Education and Experience:

• At least 18 years old.
• High School Diploma or equivalent.
• Minimum five years of housekeeping experience.
• Minimum three years in a leadership role.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the U.S.

Physical Demands:

• Work primarily in an office environment.
• Tolerance to noise, temperature, light, and air quality variations.
• Prolonged sitting or standing.
• Bending, reaching, lifting up to 50 lbs.
• Good eye/hand coordination.
• Compliance with safety policies and procedures.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Gambling Facilities and Casinos