Manager, Housekeeping Floor

Resorts World Las Vegas; Las Vegas (NV); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading resort in Las Vegas is seeking a Housekeeping Manager to maintain the beauty and cleanliness of the establishment. This role requires strong leadership skills, excellent customer service, and the ability to manage a team effectively. The ideal candidate will have significant experience in housekeeping and a commitment to providing a polished environment for guests.

Qualifications

• Minimum five years of Housekeeping experience in a similar or related field.
• Minimum three years in Leadership/Management position.

Responsibilities

• Ensure standards are met for department objectives and regulatory compliance.
• Motivate and evaluate individual and departmental performance.
• Monitor inventory items to ensure maintenance of room quality standards.

Skills

Communication

Customer Service

Mentoring

Education

High School Diploma

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

Summary Statement:

The Housekeeping Manager is responsible for maintaining the design and beauty of Resorts World Las Vegas. Your comprehensive knowledge of current practices and ability to communicate expectations will enable employees to sustain a clean, polished environment creating a comfortable atmosphere to delight guests during every stay.

PrimaryJob Duties:– Includes but is not limited to:

• Ensure standards are met to maintain department objectives, company and department standards, regulatory compliance guidelines and budget to achieve proper management of the department.
• At Resorts World we thrive to provide the best service, and this is a team effort. Cleaning is the responsibility of all of us.
• Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.
• Maintain employee record accuracy, monitor daily job performance and execute issuance of disciplinary action and evaluations.
• Check and ensure all maintenance work orders are inputted and completed through operational system HotSOS.
• Motivate, monitor and evaluate individual and departmental performance and progress; revise standards and goals as needed.
• Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicate progress and deliver results effectively and efficiently.
• Recommend new equipment and amenities to ensure safety and service objectives.
• Monitor inventory items to ensure proper control and facilitate guests' needs to ensure maintenance of room quality standards.
• Assist with the evaluation and implementation of programs to promote facilities and profitability in all areas of responsibility.
• Facilitate the flow of information throughout the department by assisting in organizing and presiding over regularly scheduled meetings with all employees under their span of control
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Working knowledge of pertinent laws and regulations impacting housekeeping including OSHA.
• Ability to successfully mentor a team.
• Ability to work varied shifts, including nights, weekends and holidays.

Preferred:

• Fluent in more than one language.
• Previous experience working in a large, luxury resort setting.
• Bachelor's degree in a related field.
• Working knowledge of Microsoft Office (Word, Excel).

Minimum Education and Experience:

• At least 18 years of age.
• High School Diploma or equivalent.
• Minimum five years of Housekeeping experience in a similar or related field.
• Minimum three years in Leadership/Management position in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 50 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.