Manager, Housekeeping

Northwood Hospitality LLC; New York (NY); On-site; USD 55,000 - 80,000; Full time

Job summary

Northwood Hospitality LLC is seeking a Housekeeping Manager to oversee the daily operations of the hotel housekeeping department. The ideal candidate will lead staff, ensure cleanliness standards, and optimize efficiency to deliver exceptional guest experiences.

The role requires strong leadership, attention to detail, and the ability to manage schedules, budgets, and performance feedback. Join a team dedicated to high-quality service and guest satisfaction.

Qualifications

• Experience as a Housekeeping Manager or similar role in a hotel or hospitality setting.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to quality.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Staff Management: Recruit, hire, and train housekeeping staff and develop staff schedules.
• Quality Assurance: Enforce high cleanliness standards and inspect guest rooms and public areas.
• Operational Efficiency: Develop efficient cleaning procedures and optimize staffing to maximize productivity.
• Guest Satisfaction: Respond to guest requests and ensure rooms are maintained to high standards.
• Administrative Duties: Prepare reports on departmental performance and maintain attendance records.

Skills

Housekeeping Manager

Leadership

Organizational skills

Communication

Attention to detail

Job description

Job Description

The Housekeeping Manager is responsible for overseeing the daily operations of the hotel's housekeeping department. This includes managing staff, ensuring cleanliness standards, and optimizing operational efficiency. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a commitment to providing exceptional guest experiences.

Responsibilities

• 
  Staff Management:
  
  
  
  • Recruit, hire, and train housekeeping staff.
  
  
  • Develop and implement staff schedules to ensure adequate coverage.
  
  
  • Conduct performance reviews and provide feedback to staff.
  
  
  • Address employee concerns and resolve conflicts.
  
  
  
  


• 
  Quality Assurance:
  
  
  
  • Establish and enforce high standards of cleanliness and hygiene.
  
  
  • Conduct regular inspections of guest rooms and public areas.
  
  
  • Identify and address maintenance issues promptly.
  
  
  • Monitor inventory levels of cleaning supplies and linens.
  
  
  
  


• 
  Operational Efficiency:
  
  
  
  • Develop and implement efficient cleaning procedures.
  
  
  • Optimize staffing levels to maximize productivity.
  
  
  • Monitor labor costs and identify opportunities for savings.
  
  
  • Implement cost-effective cleaning solutions.
  
  
  
  


• 
  Guest Satisfaction:
  
  
  
  • Respond to guest complaints and requests in a timely and professional manner.
  
  
  • Ensure that guest rooms are cleaned and maintained to the highest standards.
  
  
  • Anticipate guest needs and exceed expectations.
  
  
  
  


• 
  Administrative Duties:
  
  
  
  • Prepare reports on departmental performance and financial metrics.
  
  
  • Maintain accurate records of staff hours and attendance.
  
  
  • Comply with all relevant health and safety regulations.
  
  
  
  

Qualifications

• Proven experience as a Housekeeping Manager or similar role in a hotel or hospitality setting.


• Strong leadership and organizational skills.


• Excellent communication and interpersonal skills.


• Attention to detail and a commitment to quality.


• Ability to work flexible hours, including weekends and holidays.

Source: Northwood Hospitality