Manager Hourly

NORCROSS GROUP; Queenstown (AL); On-site; USD 18,000 - 28,000; Full time

Job summary

Wingstop in Irondale, AL is seeking a Shift Leader to supervise the operations of a shift, ensure food safety, product preparation, cleanliness, and adherence to company standards. The role may involve cashier or cook duties while leading a team to deliver a flavorful guest experience.

The ideal candidate will train staff, manage inventory and store policies, and ensure daily duties are completed with a focus on service quality and efficiency.

Qualifications

• Ability to supervise a shift and manage staff.
• Maintain cleanliness, sanitation, safety, and Wingstop standards.
• Open/close the restaurant and meet required work hours.
• Resolve customer issues with a positive attitude and efficiency.
• Uphold Wingstop policies and brand standards.

Responsibilities

• Supervise a shift to ensure food safety, product prep, cleanliness, and standards are met.
• Train newer crew members in tasks and responsibilities.
• Open and close the restaurant, manage staffing and scheduling as needed.
• Provide outstanding guest service and address customer concerns quickly.

Skills

Guest service

Leadership

Cash handling

Food safety

Job description

Job Details: Job Location: Irondale - Birmingham, AL, Salary Range: $13.00 - $20.00Hourly, SHIFT LEADER

Wingstop's mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major.

Qualifications: DUTIES

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure that each Guest receives outstanding service by providing a Guest-friendlyenvironment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Wingstopexperience
• Cash is controlled and maintained, any voids or refunds are accounted for
• Daily and weekly cleaning task are being met
• Orders quote times are being met and adjusted for peak business hours
• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager
• Kitchen is well maned and organized for each position during peak periods
• Represent the Wingstop brand