Manager - Global Training & Operational Support

Scorpion Therapeutics; Durham (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Scorpion Therapeutics seeks a subject matter expert in electromechanical processes to design and implement a global training curriculum for BioDevice and VMD equipment. You will collaborate with global Field Service Personnel to deliver both virtual and in-person sessions and to assess competencies through data-driven scenarios.

You will liaise with SAP, PLM, PV360 2.0 and coordinate with an instructional designer to create forms, work instructions, and eLearning materials.

Qualifications

• Associate’s degree or higher in EET/Mechatronics or 8 years of experience in electromechanical control systems.
• Electrical certifications are preferred.
• Strong project and document management abilities with relevant software.

Responsibilities

• Assist in developing and implementing a global electromechanical training curriculum for BioDevice and VMD equipment.
• Liaise with US and International Field Service Personnel (FSPs).
• Provide global support for electromechanical training resources and Level III BioDevice support.
• Use data platforms to improve programs and create electromechanical scenarios to assess competencies.
• Address field objections with troubleshooting documentation and update training based on feedback.
• Act as SME with SAP, PLM, PV360 2.0; manage parts orders and logistics.
• Collaborate with Instructional Designer/Technical Writer to create documents and eLearnings.
• Identify training needs, develop curriculum, and oversee onboarding and career development.
• Provide/manage virtual and in-person training for BioDevice components.

Skills

Electromechanical

Project management

Agile experience

MS Office

Education

Associate’s degree or higher in EET/Mechatronics

Electrical certifications preferred

Tools

Camtasia

Jira

Adobe

Articulate eLearning

Job description

Role Summary

• Serve as a subject matter expert in electromechanical processes for Global BioDevices and implement a global electromechanical training strategy/curriculum for Field Service Personnel (FSPs).

Position Responsibilities

• Assist the Director of Global Training & Cluster Support in developing and implementing a comprehensive electromechanical training curriculum for BioDevice and VMD equipment; liaise with US and International FSPs.
• Provide global support for electromechanical training resources and “Level III” BioDevice support.
• Use data platforms (e.g., Qstream, PV360 2.0) to improve programs; lead creation of electromechanical scenarios to assess competencies and gaps.
• Address field objections with consistent troubleshooting documentation; interpret data/feedback and update training accordingly; facilitate debriefs with global FSPs/CSSs and Senior Leadership.
• Act as SME with SAP, PLM, PV360 2.0; identify/order parts and manage logistics (including customs clearance).
• Collaborate with Instructional Designer/Technical Writer to create forms, work instructions, eLearnings, and other documents.
• Identify training needs, develop curriculum, and oversee onboarding/continued education/career development.
• Provide/manage virtual and in-person training for BioDevice components.
• Manage global Technical Bulletins, Field Service Alerts, and ECOs/BCOs and communicate changes to CSSs/FSPs.

Qualifications & Requirements

• 2+ years? (not stated) ; Associate’s degree+ (EET/Mechatronics) OR 8 years’ experience in industrial electromechanical control systems/applications; electrical certifications preferred.
• Strong project/document management (Vault/Jira preferred), Agile experience, MS Office and Zoetis systems.
• Proficiency with Camtasia, Jira, Adobe, and Articulate eLearning (required).

Physical Requirements

• Office/lab work; occasional customer field rides.