Account Manager II

Photronics Inc; Allen (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Photronics Inc. is seeking an experienced Account Manager to lead the commercial relationship with assigned customer accounts in Allen, TX.

This role emphasizes understanding customer needs, coordinating with engineering, manufacturing, and quality teams, and driving revenue growth. The candidate will manage account plans, translate requirements into internal actions, and support pricing discussions and contract administration while maintaining strong customer satisfaction and strategic

Qualifications

• Knowledge of the semiconductor industry and customer needs.
• Strong commercial acumen and ability to manage high-touch accounts.
• Proven ability to communicate with internal and external stakeholders.

Responsibilities

• Manage assigned customer accounts, supporting account plans and communications.
• Support the commercial relationship with accountability for revenue growth and customer satisfaction.
• Develop understanding of the customer’s business needs, supply chain, and decision-making structure.
• Establish and maintain relationships with customer contacts across purchasing, technical, operations, and business teams.
• Translate customer requirements into internal actions and coordinate timely responses to needs.
• Support pricing activities, contract administration, and customer business reviews.

Skills

Semiconductor industry knowledge

Commercial account management

Customer relationship management

Cross-functional coordination

Executive communication

Negotiation

Strategic account growth

Education

Bachelor’s degree in engineering/related

Advanced degree a plus

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Allen, TX, US

2 days ago Requisition ID: 1956

For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality, and the dedication of our people.

Location

• Photronics office location, Allen Texas or Brookfield CT onsite.

Travel

• Ability to travel minimum 50% and up to 75% to support customer meetings, business reviews, and account activities.

Responsibilities

Account Management & Customer Support

• Manage assigned customer accounts, supporting account plans, customer communication, and ongoing commercial activities.
• Support the commercial relationship with accountability for customer satisfaction, revenue growth, and alignment with business objectives.
• Develop a strong understanding of the customer’s business needs, product requirements, supply chain model, and decision-making structure.
• Establish and maintain relationships with customer contacts across purchasing, technical, operations, and business teams.
• Translate customer requirements into clear internal actions and help coordinate timely responses to customer needs.
• Support commercial discussions, pricing activities, contract administration, and customer business reviews as assigned.

Cross-Functional Coordination

• Coordinate with internal teams including engineering, manufacturing, quality, supply chain, finance, and leadership to support assigned customer accounts.
• Drive internal follow-up on customer commitments and help ensure timely execution of account-related actions.
• Manage complex internal dependencies while maintaining clear ownership and accountability.

Technical & Commercial Leadership

• Leverage technical expertise to engage credibly with customer engineering and manufacturing teams.
• Partner with internal technical teams to align solutions with customer technology requirements and future roadmaps.
• Balance technical feasibility, operational execution, and commercial outcomes.

Pipeline Management & Strategic Growth

• Maintain accurate opportunity management, forecasting, and pipeline visibility for assigned accounts.
• Identify and support account growth opportunities across assigned products, technologies, and customer needs.
• Support demand forecasting, customer planning, and internal communication related to account growth.

Additional responsibilities as assigned.

Qualifications

Knowledge, Skills & Attributes

• Knowledge of the semiconductor industry, including customer needs, supply chains, and commercial account management practices.
• Strong commercial acumen with the ability to manage complex, high-touch customer engagements and strategic account relationships.
• Demonstrated ability to communicate effectively with internal and external stakeholders, including customer decision-makers and business leaders.
• Ability to coordinate cross-functional teams across engineering, manufacturing, quality, supply chain, finance, and operations.
• Ability to engage credibly at a technical level with customer engineering and manufacturing teams.
• Strong relationship management, problem-solving, negotiation, and follow-up skills in a customer-facing environment.
• Executive presence with sound judgment, professionalism, and the ability to represent the company at the highest levels.

Requirement

• 3+ years of sales, account management, business development, or customer-facing commercial experience, preferably within the semiconductor industry.
• Proven success managing customer relationships, supporting revenue growth, and maintaining strong customer satisfaction.
• Experience supporting sales engagements that require sustained customer communication and internal coordination.
• Experience developing account opportunities, supporting customer onboarding, or expanding existing customer relationships.
• Experience coordinating with internal cross-functional teams to resolve customer needs and support account objectives.
• Experience with long-term supply agreements, co-development models, or strategic partnership structures is preferred.
• Experience in advanced manufacturing, photomasks, semiconductors, or adjacent high-technology industries is preferred.

Education

• Bachelor’s degree in engineering, materials science, physics, or a related technical discipline, or equivalent technical experience.
• Advanced degree in a technical or business-related field is a plus.
• Be part of a global technology leader driving innovation for the world’s leading tech companies.
• Work in a collaborative, growth-focused environment where your impact matters.
• Stability, challenge, and opportunity at a company with over 50 years of proven success.
• Competitive salary and annual bonus program.
• Comprehensive health and welfare benefits.
• 401k with company match.

Equal Opportunity Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to providing reasonable accommodation for team members’ disabilities and religious beliefs or practices.