Manager, Global Learning & Enablement

Confidential; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Confidential is seeking a senior Learning & Development leader to independently deliver global training programs for enterprise technology across regions. You will translate strategy into practical training plans, adapt content for regional relevance, and ensure governance and quality across platforms and audiences.

You will partner with senior leaders to drive adoption, readiness, and continuous improvement, while coaching regional teams and maintaining consistent learner experiences worldwide.

Qualifications

• 6+ years in learning and development, enablement, instructional design, or related fields.

Responsibilities

• Independently lead high-quality global training delivery, including instructor-led sessions, virtual learning, workshops, and launch support across regions and levels.
• Translate global strategy into practical delivery plans aligned to audience needs, workflows and releases.
• Adapt content for regional relevance while preserving global outcomes and governance.
• Act as L&D partner to leadership and stakeholders supporting proprietary media technology adoption.
• Support planning, readiness assessment, risk identification and execution of the global roadmap.
• Coach and mentor Bangalore-based L&E Operations Specialist on priorities and development.
• Coordinate with LMS administrator on communications, scheduling, reporting and logistics.
• Lead train-the-trainer sessions and develop facilitators and champions for consistency across markets.
• Contribute to role-based curricula, facilitator guides, assessments and certification pathways.
• Monitor participation, readiness and adoption; analyze results and drive improvements.
• Maintain governance for content approval, versions, and training documentation.
• Identify capability gaps and barriers, escalating material risks with practical responses.
• Use AI and learning tech responsibly to improve content and learner support.
• Collaborate across regions to share practices and maintain a consistent learner experience.

Skills

Global training delivery

Facilitation & presentation

Stakeholder management

Audience adaptation

English communication

Planning & organizing

Tools

Adobe Learning Manager

Job description

• Independently lead high-quality global training delivery, including instructor-led sessions, virtual learning, workshops, office hours, train-the-trainer sessions and launch support for audiences across regions and levels of experience.
• Translate the global training strategy and core curriculum into practical global and regional delivery plans aligned to audience needs, operational workflows, platform releases and readiness priorities.
• Adapt global content for regional and market relevance through appropriate examples, terminology, workflows and delivery approaches while preserving required global outcomes, controls and governance.
• Act as a trusted Learning & Development partner to global and regional leadership, Media Operations, Product, Technology and other stakeholders supporting adoption of proprietary media technology.
• Support the Vice President / Senior Director, Global Training & Enablement with planning, stakeholder engagement, readiness assessment, risk identification and execution of the global roadmap.
• Manage, coach and mentor the Bangalore-based Learning & Enablement Operations Specialist, setting clear priorities, reviewing output and supporting professional development.
• Coordinate with the Bangalore-based specialist on LMS administration, learner communications, scheduling, reporting, content maintenance and training logistics.
• Lead train-the-trainer sessions and develop facilitators, champions and subject-matter experts who can deliver and reinforce learning consistently across markets.
• Contribute to the creation and maintenance of role-based curricula, facilitator guides, job aids, assessments, certification pathways and reinforcement materials.
• Monitor participation, completion, learner feedback, readiness and adoption indicators; analyze results and recommend improvements or remediation actions.
• Maintain disciplined governance for content approval, version control, release alignment, learner records and required training documentation.
• Identify market capability gaps, recurring learner questions and barriers to adoption, escalating material risks and coordinating practical responses.
• Use approved AI and learning technologies responsibly to improve content development, delivery, learner support and insight, with appropriate quality assurance and human review.
• Collaborate across regions to share effective practices, balance global delivery coverage and maintain a consistent learner experience across markets and time zones.

Required Qualifications

• 6+ years of experience in learning and development, enablement, instructional design, technology training, change management or a related field.
• Demonstrated experience independently preparing for and leading instructor-led, virtual and blended training for enterprise technology, digital platforms or technology-enabled operational change.
• Experience managing, coaching or mentoring employees, contractors or distributed delivery resources.
• Advanced facilitation and presentation skills, with the confidence and judgement to lead high-visibility sessions, engage varied audiences, manage challenging questions in real time and adjust delivery based on learner needs.
• Experience adapting and delivering global curricula across countries or regions without weakening required standards or learning outcomes.
• Ability to translate complex product functionality and operational workflows into clear, practical business language.
• Strong planning, organization, documentation and stakeholder-management skills.
• Experience working with learning management systems, virtual learning tools and digital content or collaboration platforms.
• Ability to manage multiple priorities, provide clear direction and maintain delivery quality in a fast-moving, matrixed environment.
• Excellent written and verbal English communication skills.
• Willingness and ability to travel regionally and internationally to support global training delivery and launch needs.

Preferred Qualifications

• Experience in media, advertising, adtech, martech, SaaS or agency operations.
• Experience supporting a global technology rollout, operating-model change or enterprise adoption program.
• Experience with Adobe Learning Manager or comparable LMS and e-learning authoring tools.
• Knowledge of adult learning, behavior-change methods, assessment design, certification and digital adoption practices.
• Experience coordinating localization, learning reporting, readiness tracking or champion networks.
• Practical experience using generative AI or automation to support learning content and operations within approved governance standards.

What Success Looks Like

• Teams across regions receive credible, practical and consistently delivered training aligned to their roles, workflows and readiness needs.
• The global curriculum is delivered confidently across markets, with appropriate regional relevance and consistent standards, controls and outcomes.
• The Vice President / Senior Director has clear visibility into market readiness, learner feedback, adoption risks and remediation needs.
• The Bangalore-based specialist receives clear priorities, effective coaching and timely feedback, and consistently delivers accurate operational support.
• Facilitators and market champions are equipped to reinforce learning and support sustained adoption.
• Training materials, learning records, reporting and content versions are current, accurate and well governed.
• New platform releases and process changes are reflected in market enablement before impacted users need to apply them.