Manager, Global Advertising Operations

JLL; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Oocupacao is seeking a proactive Manager, Global Advertising Operations to drive efficient, scalable ad operations execution across markets. You will lead tracking implementations, data integrity, and reporting initiatives while coordinating with global teams and external partners.

The role emphasizes process improvement, automation opportunities, and strong collaboration to support global paid media programs. You will mentor junior staff and manage operational reporting.

Qualifications

• 5+ years of direct hands‑on advertising operations or digital marketing experience.
• Experience managing a junior team member.
• Practical experience with Google Tag Manager and tracking pixels for major ad platforms (Google, LinkedIn, Meta).
• Highly organized, process‑driven, and detail‑oriented.
• Strong written and verbal communication for stakeholders.

Responsibilities

• Lead and mentor AdOps team members across regions and time zones.
• Manage day‑to‑day AdOps support queue and first‑point‑of‑contact for marketer requests.
• Implement and validate paid media tracking pixels and tags (GTM, CAPI, Enhanced Conversions).
• Oversee PO requisitions and monthly financial reconciliation activities.
• Enforce global naming conventions and governance; support vendor onboarding.

Skills

Advertising operations

Team leadership

Google Tag Manager

Tracking pixels

Project management

Excel

Communication skills

Stakeholder management

Tools

Workfront

Microsoft Excel

Job description

About the Role

We are looking for a proactive and highly organized Manager, Global Advertising Operation to join our team. This role is a cornerstone of our operational workflow, focusing on the precise execution of the technical and administrative tasks that underpin our global paid media campaigns.

Reporting to the Global Director, Paid Media, you will be a key hands‑on contributor responsible for managing support requests, implementing campaign tracking, and maintaining the data integrity of our advertising systems. This is an ideal position for a skilled advertising operations professional looking to make a tangible impact on a global scale. The role also includes supporting global reporting and data integration initiatives, executing PO requisitions and monthly financial reconciliation activities, and maintaining process documentation, governance guidelines, and team resources within the SharePoint enviro.

We are also looking for someone who can help transform the current processes and lead & strategize automation initiatives into scalable workflows, to improve operational efficiency.

What this job involves

As a Manager, Global Advertising Operations, you will be directly responsible for:

Leadership:

• Ownership of complex or high‑risk implementations (e.g., leading tracking setup for multi‑market launches).
• Mentorship or guidance to junior AdOps team members or regional team members.
• Responsibility for escalation management, acting as the default resolver before issues reach the Manager.
• Experience working across multiple regions, time zones, or markets.
• Ability to manage conflicting priorities from different regions using clear SLAs or intake processes.
• Confidence working with external agencies and vendors as an operational authority, not just a coordinator.

Operational Support & Queue Management

• Owning and managing the day‑to‑day AdOps support queue (Workfront), acting as the first point of contact for marketer requests.
• Providing timely resolution for routine technical and administrative issues and escalating more complex problems to the Manager as needed.
• Executing user access requests across paid media platforms, ensuring compliance with established governance protocols.

Technical Implementation & Campaign Support

• Performing the hands‑on implementation of all standard paid media tracking, including pixels and floodlight tags using Google Tag Manager.
• Assisting the Manager with the deployment and validation of advanced tracking solutions like CAPI and Enhanced Conversions.
• Conducting quality assurance checks on campaign setups to ensure all tracking is firing correctly before launch.
• Creating and managing UTM tracking links for all campaigns, ensuring consistency with global standards.

Financial & Data Administration

• Executing PO requisitions for campaigns and platform expenses in the financial system.
• Assisting with the monthly financial reconciliation process by pulling data and preparing reports.
• Maintaining core process documentation, governance guidelines, and resources on the team's SharePoint site.

Governance & Process Adherence

• Enforcing global campaign naming conventions by regularly auditing platform data and coordinating corrections with campaign owners.
• Supporting the onboarding of new vendors and agencies from a systems and process perspective.
• Identifying opportunities to improve existing workflows and suggesting efficiencies to the Manager.

Operations

• Will mentor junior AdOps in India
• Will manage local operations and be the POC for Local leadership for all people management related communications
• Will be responsible for team operational reporting

What we’re looking for:

• 5+ years of direct experience in hands‑on advertising operations or digital marketing role.
• Prior experience managing a junior team member
• Practical experience with Google Tag Manager and implementing tracking pixels for major ad platforms (Google, LinkedIn, Meta).
• Highly organized, process‑driven, and possesses a keen eye for detail.
• A proactive problem‑solver with the ability to manage multiple tasks and deadlines effectively.
• Strong written and verbal communication skills for providing clear support to stakeholders.
• Familiarity with project management tools ( e.g., Workfront ) and proficiency in Microsoft Excel
• An eagerness to learn and grow within the dynamic field of advertising technology and operations.
• Strong project management skills with the ability to manage multiple campaigns simultaneously.
• Excellent communication skills and a collaborative, team‑oriented mindset.
• Drive strategic initiatives that contribute to overall marketing and business growth
• Maintain high levels of stakeholder satisfaction through effective communication and delivery
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