Manager, Fulfillment

Wolters Kluwer; Boston (MA); On-site; USD 73,000 - 127,000; Full time

Benefits offered by this job

Medical, Dental, & Vision plans

401(k) matching

Paid parental leave

Tuition assistance

Job summary

Wolters Kluwer in Boston, MA is seeking a Manager, Fulfillment to lead order processing, shipping, and capacity planning. You will supervise a dedicated team handling order entry, administration, and shipping, ensuring accuracy and timely delivery to meet service standards.

You will craft capacity plans, manage inventory, and coordinate with vendors to optimize flows and resolve issues. This role emphasizes process improvements and data-driven demand analyses in a dynamic environment.

Qualifications

• Experience leading entry-level professionals in a fulfillment or operations setting.
• Strong understanding of inventory, capacity planning, and demand planning.
• Proven ability to coordinate with vendors and internal teams to meet service levels.

Responsibilities

• Supervise daily order processing activities to ensure timely and accurate fulfillment.
• Oversee shipping and order preparation to meet customer service standards.
• Develop and implement capacity plans for build-to-stock and build-to-order environments.
• Maintain optimal inventory levels to support operations and minimize costs.
• Coordinate with third-party vendors to ensure seamless order flow and issue resolution.
• Prepare volume and demand planning analyses using internal and external data.
• Monitor backlogs and ensure timely resolution and reporting.
• Maintain records and documents to support compliance and quality standards.
• Lead regular team meetings to review performance and drive improvements.
• Identify and implement process improvements to enhance efficiency.

Skills

Leadership

Inventory management

Customer service

Data analysis

Vendor coordination

Problem solving

Communication

Process improvement

Job description

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here.

What We Offer:

The Manager, Fulfillment role offers growth potential opportunities, professional development, an engaging team environment, and amazing benefits.

What You’ll be Doing:

As a Manager, Fulfillment, you’ll be at the forefront of our operations, ensuring that our order processing and delivery systems run smoothly and efficiently. You will supervise a dedicated team focused on order entry, administration, and shipping, aiming to exceed customer satisfaction through meticulous planning and coordination. Your role is pivotal in maintaining optimal inventory levels, crafting capacity plans, and preparing demand planning analyses. By doing so, you’ll help streamline processes and amplify our organization’s operational effectiveness.

Key Tasks:

• Supervise daily order processing activities to ensure timely and accurate fulfillment.
• Oversee preparation and shipping of orders, maintaining adherence to customer service standards.
• Develop and implement capacity plans to manage build-to-stock and build-to-order environments.
• Maintain optimal inventory levels to support smooth operations and minimize costs.
• Coordinate with third-party vendors to ensure seamless order flow and resolution of issues.
• Prepare volume and demand planning analyses based on internal and external data.
• Monitor and manage order backlogs, ensuring timely resolution.
• Maintain accurate records and operational documents to support compliance and quality standards.
• Conduct regular team meetings to review performance metrics and provide feedback.
• Identify and execute process improvements to enhance operational efficiency.

You’re a Great Fit if You Have These Skills:

• Leadership: Ability to guide and motivate a team of entry-level professionals.
• Inventory Management: Knowledge of maintaining optimal inventory levels.
• Customer Service: Focus on meeting customer satisfaction and service standards.
• Data Analysis: Ability to prepare and interpret volume and demand planning analyses.
• Vendor Coordination: Skills in coordinating with external partners/vendors.
• Problem Solving: Competency in resolving operational issues efficiently.
• Communication: Strong verbal and written communication skills for effective team and vendor interactions.
• Process Improvement: Ability to identify and implement changes to improve operational processes.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team,

Additional Information:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, includingMedical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We’ve been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affiliation employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$72,800.00 - $127,100.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.