Sales Support Coordinator

Wolters Kluwer N.V.; Kentucky; Hybrid; USD 48,000 - 81,000; Full time

Job summary

Wolters Kluwer, a global leader in professional information services, is seeking a Customer Success Manager to drive complex orders, customize quotes, and maintain CRM data integrity. You will design training programs for sales teams, plan major events, and resolve intricate customer inquiries.

Ideal candidates bring CRM expertise, excellent communication, and strong presentation skills to a hybrid US-office role, with a comprehensive benefits package.

Qualifications

• CRM expertise for in-depth data management and analysis.
• Strong written and verbal communication for complex interactions.
• Attention to detail with high-complexity orders and data management.
• Experience in delivering training sessions to sales teams.
• Ability to create and present detailed analytics and reports.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Design and lead advanced product training programs for sales teams and partners.
• Plan and execute significant sales events and promotional activities.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM

Communication

Attention to Detail

Presentation Skills

Problem Solving

Time Management

Excel

PowerPoint

Team Collaboration

Tools

CRM software

Job description

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are

Wolters Kluwer: The world is a big place, find your place here.

Our Locations

Contact Wolters Kluwer | Wolters Kluwer.

What We Offer

The Customer Success Manager role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.

What You' ll be Doing

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Design and lead advanced product training programs for sales teams and partners.
• Plan and execute significant sales events and promotional activities.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

You're a Great Fit if You Have

• Customer Relationship Management (CRM): Expertise in using CRM systems for in-depth data management and analysis.
• Communication: Superior verbal and written communication for detailed and complex interactions.
• Attention to Detail: Unmatched accuracy in handling high-complexity orders and data management.
• Presentation Skills: Advanced proficiency in creating and delivering comprehensive training sessions.
• Problem Solving: High competency in addressing and resolving the most complex sales support challenges.
• Time Management: Proficiency in managing and prioritizing a diverse range of tasks efficiently.
• Microsoft Office Suite: Expertise in Excel and PowerPoint for creating detailed analytics and presentations.
• Team Collaboration: Exceptional collaboration skills to coordinate and lead cross-departmental tasks effectively.
• The ability to work a hybrid schedule from any US office.

Additional Information

• Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html.

Diversity Matters

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Aff…

Our Interview Practices: To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: $47,600.00 - $81,250.00 USD. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.GDPR: Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.