Fulfillment Associate (Customer Service, Order Entry/Administration, Vendor & Inventory Management)

Wolters Kluwer; Glen Allen (VA); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer N.V. in the United States is seeking an entry-level Fulfillment Associate to ensure orders are entered accurately and shipped on time. This onsite role supports orderly order processing, packaging, and coordination with vendors while learning foundational fulfillment skills.

You will contribute to inventory checks, maintain records, and help deliver reliable customer service with timely responses during standard business hours.

Qualifications

• Entry-level role in supply chain operations.
• Familiarity with order entry software.
• Strong attention to detail in order processing.

Responsibilities

• Accurately enter orders into the system.
• Perform order administration tasks.
• Assist with preparing packages for shipment.
• Coordinate with third‑party vendors for order fulfillment.
• Support inventory checks and report any discrepancies.
• Maintain operational documents and records.
• Assist in demand planning under supervision.
• Ensure customer service standards are met.
• Respond to basic customer inquiries.
• Help with general administrative duties as needed.

Skills

Order Entry Systems

Attention to Detail

Customer Service

Communication

Time Management

Team Collaboration

Basic Inventory Management

Documentation

Job description

Who We Are

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Wolters Kluwer: The world is a big place, find your place here.

Job Description Summary

SHIFT HOURS: 9:00am-5:00pm; Monday-Friday Onsite, No Remote Work Permitted! No Weekends! As a Fulfillment Associate, you will play a vital role in ensuring customer orders are accurately processed and shipped on time. You'll contribute to streamlining order entry, administration, and shipping processes to deliver exceptional customer service. This entry-level position provides an excellent opportunity to begin a career in supply chain operations by supporting the team and learning foundational skills.

Responsibilities

• Accurately enter orders into the system.


• Perform order administration tasks.


• Assist with preparing packages for shipment.


• Coordinate with third‑party vendors for order fulfillment.


• Support inventory checks and report any discrepancies.


• Maintain operational documents and records.


• Assist in demand planning under supervision.


• Ensure customer service standards are met.


• Respond to basic customer inquiries.


• Help with general administrative duties as needed.

Skills

• Order Entry Systems: Proficiency in using order entry software.


• Attention to Detail: Ability to maintain accuracy in order processing.


• Customer Service: Basic understanding of customer service principles.


• Communication: Effective verbal and written communication skills.


• Time Management: Ability to manage time and prioritize tasks.


• Team Collaboration: Willingness to work collaboratively with team members.


• Basic Inventory Management: Understanding of inventory checks and reporting.


• Documentation: Ability to maintain and organize operational documents.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in‑person interviews in our hiring process. Please note that use of AI‑generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: $25,200.00 - $42,300.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

• Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.