Manager - Front Office

Hilton. For The Stay; St. Louis (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Hilton. For The Stay is seeking a Front Office Manager to lead all Front Office operations, directing guest service and ensuring profitability for the property.

You will oversee check-in/check-out, inventory, standard-setting, and budgeting while driving team performance and guest satisfaction. The ideal candidate will coach staff, monitor service trends, implement improvements, and uphold Hilton's standards.

Qualifications

• Experience directing Front Office operations in hospitality.
• Ability to monitor performance and provide coaching.
• Excellent guest service orientation.
• Knowledge of up-selling techniques and revenue management.

Responsibilities

• Direct and administer Front Office operations with focus on guest service and profitability.
• Supervise scheduling, training, and performance evaluations.
• Monitor guest satisfaction trends and drive improvements.
• Ensure compliance with brand standards and policies.
• Greet guests and handle inquiries and issues promptly and courteously.
• Promote up-selling of hotel services to maximize occupancy and revenue.
• Maintain knowledge of hotel products, pricing, and local area.

Skills

Guest service

Team leadership

Communication

Budgeting

Job description

Manager - Front Office

A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Front Office Manager you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries requests and issues in a timely friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Complete audit procedures as needed
• Recruit interview and train team members

What are we looking for?

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!