Front Desk Manager

Blue Sky Hospitality Solutions; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

A well-established hospitality company is seeking a Front Office Manager to oversee their reception area and ensure excellent customer service. In this role, you will supervise front office staff, handle complaints, and manage office supplies while fostering a welcoming atmosphere for visitors. Applicants should have strong interpersonal skills and at least 3 years of relevant experience.

Qualifications

• 3+ years' experience in Front Desk or Reception Manager role.
• Strong experience in customer service and basic bookkeeping.
• Proficient in English (oral and written).

Responsibilities

• Control front desk tidiness and manage all front desk activities.
• Schedule shifts and supervise front-office personnel including receptionists.
• Handle customer complaints and specific requests.

Skills

Customer service

Office management

Communication

Organization

Problem-solving

Education

High School diploma

Additional certification

Tools

MS Office

Office machines

Job description

About the Front Office Manager position

We are looking for a responsible Front office manager who will be in charge of our reception area, acting as our company's ‘face’ and ensuring our visitors are properly welcomed. Your duties will also include coordination of all front desk activities.

You should possess a pleasant personality together with a dynamic professional attitude to supervise and lead our team. You should also be able to deal efficiently with complaints and have a solid customer service approach.

Front Office Manager responsibilities are:

• Control of front desk tidiness and availability of all necessary stationery and material including pens, forms and informative leaflets

• Ensuring timely and accurate customer service

• Scheduling shifts and supervising front-office personnel including receptionists, security guards and call center agents

• Training and supporting office staff

• Handling complaints and specific customers requests

• Monitoring stock and order office supplies and troubleshooting emergencies

• Managing mail distribution

• Organizing office budget

• Managing records of office expenses and costs

• Overseeing the compliance with company’s policies and security requirements

Front Office Manager requirements are:

• 3+ years' experience of working on a Front Desk Manager or Reception Manager position

• Profound experience in customer service, office management and basic bookkeeping procedures

• Good experience with office machines (such as fax machines and printers)

• Good practical knowledge of MS Office, particularly Excel and Word, and proficiency in English (oral and written)

• Strong communication and interpersonal skills

• Good organizational, multitasking and problem-solving skills

• High School diploma; additional certification will be a bonus