AI Software Product Manager

Western Governors University; Salt Lake City (UT); On-site; USD 108,000 - 162,000; Full time

Benefits offered by this job

Bonuses

Medical, dental, vision, telehealth, &

Health Savings Account

Flexible Spending Account

Retirement savings plan

Wellbeing program

Discounted WGU tuition

Flexible paid time off & holidays

Job summary

Western Governors University seeks a Software Product Manager to partner with engineers, designers, and stakeholders to deliver AI-powered enrollment experiences. You will translate user needs and data into impactful solutions, requiring strong product thinking and measurable outcomes.

You will own backlog refinement in an agile setting, help shape product strategy, and drive successful launches while leveraging analytics and stakeholder collaboration.

Qualifications

• Bachelor's degree required or equivalent experience.
• 5 years of experience as a Software Product Manager, Product Owner, or related role.
• Professional product certification (CSPO, Pragmatic Marketing, or similar).
• Experience in agile product development environments.
• Exposure to AI-powered products and generative AI.
• Strong analytics using metrics and data to influence decisions.
• Excellent written, verbal, and stakeholder management skills.
• EdTech experience beneficial.

Responsibilities

• Partner with cross-functional teams to identify opportunities and deliver outcomes.
• Serve as Product Owner in an agile environment and refine the backlog.
• Contribute to AI-powered enrollment experience strategy and roadmap.
• Conduct product discovery, gather insights, and build business cases.
• Write epics, user stories, and acceptance criteria for delivery.
• Measure product performance with metrics and data storytelling.
• Support launches, UAT, release planning, and ongoing improvements.

Skills

Analytical thinking

Communication

Stakeholder management

Product thinking

Education

Bachelor's degree

Master’s degree (bonus)

Tools

Jira

Confluence

Tableau

Power BI

Lucid

Job description

Job Description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Technical 407 Pay Range: $108,200.00 - $162,400.00

If you're energized by building products that solve meaningful problems, this is an opportunity to help shape the future of how prospective students connect with WGU. As a Software Product Manager, you'll partner with a senior product manager, engineers, designers, and business stakeholders to deliver innovative digital experiences that support student enrollment through emerging AI-powered technologies. You'll play a key role in a high-visibility product initiative focused on conversational and agentic AI experiences, helping translate user needs, business goals, and data insights into impactful solutions. Success in this role requires curiosity, strong product thinking, excellent communication skills, and a passion for delivering measurable outcomes.

What You'll Do

• Partner with a cross-functional team of engineers, UX designers, stakeholders, and product leaders to identify opportunities, define requirements, and deliver product outcomes.
• Serve as Product Owner within an agile environment, continuously refining and prioritizing the product backlog to maximize customer and business value.
• Contribute to product strategy and roadmap development for AI-powered enrollment experiences, helping translate vision into actionable plans.
• Conduct product discovery, gather customer insights, and use data to build business cases that inform prioritization and investment decisions.
• Write high-quality epics, user stories, and acceptance criteria that enable efficient delivery by development teams.
• Use metrics, analytics, and customer feedback to measure product performance and communicate outcomes through compelling data storytelling.
• Support product launches, user acceptance testing, release planning, change management, and ongoing product improvements.

What You'll Bring

• Bachelor's degree.
• 5 years of experience as a Software Product Manager, Product Owner, or in a closely related role.
• Professional product certification such as Certified Scrum Product Owner (CSPO), Pragmatic Marketing, or similar certification.
• Experience working in agile product development environments.
• Exposure to AI-powered products, agentic AI, generative AI, or related technologies.
• Strong analytical skills with the ability to use metrics and insights to influence decisions and tell a compelling product story.
• Excellent written, verbal, presentation, and stakeholder management skills.
• Experience in lieu of education: Equivalent relevant experience performing the essential functions of this job may substitute for degree requirements.
• Generally, equivalent relevant experience is defined as one year of experience for one year of education and is at the discretion of the hiring manager.
• Bonus Points Master’s degree.
• Experience in Education Technology (EdTech).
• Experience working with tools such as Jira, Confluence, Tableau, Power BI, Lucid, or similar platforms.

What to Expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration. We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

• Introductory call (30 minutes)
• Hiring manager interview (30 minutes)
• Panel interview (1 hour)

Work Location

This is a full-time, in-office position requiring five days per week in our Salt Lake City, Utah office, designed to foster the collaboration and connection that fuel our best work.

Visa Sponsorship

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Travel Requirement

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours):

This is a full-time, regular position (classified for 40 standard weekly hours).

• eligible for bonuses
• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave

Accommodations

Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

In 1997, a coalition of 19 U.S. governors founded Western Governors University with a singular vision: to make higher education more accessible by offering full degree programs online. Starting small, we quickly expanded. Today, we’re one of the largest accredited online universities in the U.S.