Manager, Credit Resolution

UF Health; Gainesville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

UF Health seeks an experienced leader to steer credit resolution across hospital and professional billing, ensuring accurate credits, timely refunds, and precise reconciliations.

You will implement policies, controls, and workflows to minimize unapplied credits, reduce write-offs, and accelerate cash application while upholding regulatory and internal audit standards. Strong analytics, cross-functional collaboration, and coaching of Billing teams are essential.

Qualifications

• Associate degree in Healthcare Administration, Healthcare Management, or related field highly preferred.
• 3–4 years of progressive revenue cycle experience including 1–2 years in billing operations (HB and/or PB).
• 3+ years of supervisory experience in hospital and/or professional billing operations.
• Experience with Epic and revenue cycle technologies.
• Strong analytical and problem-solving skills with root-cause analysis capability.

Responsibilities

• Lead and manage credit resolution operations across Hospital and Professional billing.
• Drive policies, controls, and workflows to minimize unapplied/unidentified credits.
• Reduce write-offs and accelerate cash application.
• Maintain compliance with regulatory, audit, and institutional requirements.

Skills

Revenue cycle

Billing operations

Team leadership

Process improvement

Epic experience

Excel

Data analysis

Stakeholder management

Regulatory compliance

Education

Associate degree

Tools

Epic Systems

MS Excel

Job description

Overview

Lead and manage credit resolution operations across Hospital and Professional billing to ensure accurate, timely handling of credits, refunds, adjustments, and account reconciliations. Drive policies, controls, and workflows that minimize unapplied/unidentified credits, reduce write-offs, accelerate cash application, and maintain compliance with regulatory, audit, and institutional requirements.

Overview

Lead and manage credit resolution operations across Hospital and Professional billing to ensure accurate, timely handling of credits, refunds, adjustments, and account reconciliations. Drive policies, controls, and workflows that minimize unapplied/unidentified credits, reduce write-offs, accelerate cash application, and maintain compliance with regulatory, audit, and institutional requirements.

Qualifications

Education: Associate degree in Healthcare Administration, Healthcare Management, or a related field highly preferred.

Experience: Minimum of 3 to 4 years of progressive revenue cycle experience, including at least 1 to 2 years in billing operations (HB and/or PB) within a hospital or multi-site health system with a two-year degree.

• Minimum of 3 years of supervisory experience in hospital and/or professional billing operations.
• A formal degree may be substituted with 6+ years of direct, hands-on revenue cycle and supervisory experience.
• Demonstrated experience with Epic and revenue cycle technologies.
• Proven success leading teams through organizational change and process improvement initiatives.
• License/Certification/Registration: Not required.
• Strong technical knowledge of:
• Payment posting processes
• Electronic Remittance Advice (ERA) transactions
• Lockbox operations
• Refund workflows
• General ledger (GL) reconciliation
• Excellent analytical and problem-solving skills, including the ability to:
• Conduct root-cause analysis
• Identify operational issues
• Implement sustainable corrective actions
• Proven leadership and coaching abilities, with experience:
• Establishing productivity standards
• Monitoring quality metrics
• Managing team performance and accountability
• Strong proficiency in:
• Dashboard reporting
• Data analysis and interpretation
• Microsoft Excel
• Data-driven decision making
• Effective communication and stakeholder management skills, with the ability to collaborate across:
• Clinical operations
• Financial services
• Information Technology (IT) teams
• High attention to detail, integrity, and professionalism.
• Demonstrated commitment to:
• Regulatory compliance
• Audit readiness
• Operational accuracy
• Continuous process improvement.