Manager, Field Technology

MFS Investments; Cambridge (MA); On-site; USD 117,000 - 157,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life ins.

Fitness reimbursement

Paid vacation

Job summary

Biogen is seeking a Manager of Field Technology in Cambridge, MA to support US Commercial Field Teams using Veeva CRM. You will lead cross-functional projects to deploy new field technology and improve usability, while ensuring effective training and quick issue resolution for the field service desk.

The role requires 3–5 years of relevant experience, biotech/pharma exposure, and strong analytical skills to translate data into actionable insights for business operations.

Qualifications

• 3–5 years of working experience in field technology or related IT roles.
• Biotech/Pharma or Commercial Operations experience.
• Strong analytical and reporting capabilities with data interpretation.
• Bachelor's degree required.

Responsibilities

• Manage continuous improvement projects to enhance Veeva CRM usability and adoption.
• Lead cross-functional projects for new field technology deployments and enablement platforms.
• Ensure field technology training for new hires and identify gaps in existing training.
• Oversee IT resources, particularly the field service desk, to ensure swift issue resolution.
• Create comprehensive reports and deliver actionable insights for stakeholders.

Skills

CRM experience

Excel

Biotech/Pharma experience

Analytical mindset

Project collaboration

Education

Bachelor's degree

Tools

Veeva CRM

Salesforce

Job description

# Manager, Field TechnologyBiogenCambridge, MAFull-TimeSep 22, 2026Pharmaceutical## Job Description**About This Role**The Manager of Field Technology supports the US Commercial Field Teams to deliver a best-in-class user experience with Biogen's customer relationship management (CRM) tool. They will collaborate with key stakeholders to deliver innovative technology for launch products, as well as lead continuous improvement projects for existing products. They are responsible for delivering cross-functional projects and complex investigational analysis. This role is also accountable for maintaining training content and measuring the satisfaction and utilization of field users with Veeva CRM. This role exists to ensure digital tools are strategically rolled out and used to their fullest extent. **What You Will Do**\\* Manage continuous improvement projects related to business and technical process improvements to enhance the usability, adoption, and satisfaction with Veeva CRM.\\* Lead cross functional projects to assist in the development, deployment, and adoption of new field technology and enablement platforms for the US Commercial field teams\\* Ensure appropriate field technology training is conducted with new employees, identify training gaps with existing technology through in-depth analysis, and ensure support functions are knowledgeable on field technology capabilities\\* Management and oversight of IT resources, particularly the field service desk (FSD) to ensure that issues are being addressed quickly and correctly.\\* Ability to create comprehensive reports while understanding and interpreting the underlying data, ensuring accurate and actionable insights for stakeholders and business operations.\\* Assist with troubleshooting of large technology issues by managing without authority **Who You Are**You enjoy being a key collaborator who can bring innovative technology to life using your unique ability to translate complex business needs to functional business requirements. People in the business rely on you to be their advocate and you can balance many different stakeholders. You can simplify technology for your stakeholders, but you can also dive into technical details. You have an analytical mind and can help investigate and present details of CRM utilization to uncover potential areas of opportunity. **Required Skills**\\* 3-5 years of working experience \\* Biotech/Pharma or Commercial Operations experience\\* 1-3 years of experience with CRM systems and Excel\\* Detail oriented with a strong track record of executing on successful projects\\* Ability to conduct in-depth analysis, but also present high-level results in a simplified manner\\* Bachelor's degree **Preferred Skills**\\* Veeva and Salesforce\\* Project Management Skills\\* MBAJob Level: Management**Additional Information**The base compensation range for this role is: $117,000.00-$156,750.00Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance. In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees' and their families *physical, financial, emotional,* and *social well-being*; including, but not limited to:* Medical, Dental, Vision, & Life insurances* Fitness & Wellness programs including a fitness reimbursement* Short- and Long-Term Disability insurance* A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)* Up to 12 company paid holidays + 3 paid days off for Personal Significance* 80 hours of sick time per calendar year **Why Biogen?**We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.### About BiogenBiogen Inc. is an American multinational biotechnology company based in Cambridge, Massachusetts, specializing in the discovery, development, and delivery of therapies for the treatment of neurological diseases to patients worldwide.