Manager, Field Service Americas

Pall Corporation; DeLand (FL); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Americas Manager to lead customer service excellence and drive hardware placements. In this pivotal role, you'll develop strategies to enhance service offerings and ensure optimal team performance. Your leadership will foster relationships across sales and support services, making a tangible impact on customer satisfaction. Join a company with a rich history of innovation and a commitment to making a difference in life sciences and biotechnology. If you're passionate about problem-solving and customer engagement, this is your opportunity to thrive in a collaborative environment.

Benefits

Paid Time Off

Medical/Dental/Vision Insurance

401(k)

Bonus/Incentive Pay

Qualifications

• 5+ years of management experience in a corporate environment.
• Proven ability to recruit and develop top field engineers.

Responsibilities

• Develop execution strategy for America's aftermarket business.
• Drive action to achieve annual orders, sales, margin, and OPEX targets.

Skills

Analytical Problem Solving

Customer Service

Management Experience

Tactical Execution

Education

Bachelor's in Technical, Business, or Engineering Discipline

Master's in Business

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

The Americas Manager is responsible for driving a culture of exceeding customer expectations by delivering outstanding customer service and accelerating Pall hardware placements and service revenues. The incumbent will build cohesive relationships with Energy+ and F&B Outside Sales, Marketing, Support Services, and Customer Service.

This position reports to the Sr. Director Global Services and is part of the Global Service Team located remotely near an airport.

In this role, you will have the opportunity to:

• Develop an execution strategy for the America's aftermarket business.
• Effectively price and position Service products/agreements; support service order negotiations with customers and order closures.
• Drive action to achieve annual orders, sales, margin and OPEX targets. Report a weekly/monthly forecast across all KPIs.
• Manage the field team capacity and utilization of service assets to optimal levels to deliver the service backlog.
• Develop the field team to seamless execution and to generate leads and offer and sell service agreements.

The essential requirements of the job include:

• Education: Bachelors in technical, business, or engineering discipline preferred. Masters in business is a plus.
• Experience: 5+ years of prior management experience in a corporate environment, encompassing commercial management, or management in a field that requires regular customer interaction. Strong preference for experience in industrial companies.
• Proven ability in tactical execution across a complex customer base.
• Proven ability to recruit, hire, and develop top field engineers and develop and drive accountability across the team.
• Analytical Problem Solving: Able to identify problems; apply structured and disciplined methodology to identify root cause using data. Innovative and effective solution development, risk mitigation, and execution.

Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.