Program Manager, Field Enablement Remote, Americas

GitLab Inc.; United States; Remote; USD 81,000 - 174,000; Full time

Job summary

Join a forward-thinking company that is revolutionizing the software industry with its AI-powered DevSecOps platform. As a Program Manager for Field Enablement, you will play a crucial role in enhancing seller efficiency through strategic management of enablement tools. Your expertise will help shape the technology strategy, ensuring tools align with business objectives and deliver measurable ROI. This is an exciting opportunity to work in a dynamic environment where your contributions will directly impact the success of the organization and its customers. If you're passionate about connecting technology solutions to business challenges, we want to hear from you!

Qualifications

• Experience in sales or sales enablement, preferably in SaaS.
• Strong analytical skills to drive strategy using tool usage data.

Responsibilities

• Own the enablement technology strategy and drive tool adoption.
• Collaborate with cross-functional teams to support business initiatives.

Skills

Sales Enablement

Data Analysis

Project Management

Cross-Functional Collaboration

Communication Skills

Strategic Thinking

Process Optimization

Education

Bachelor's Degree

Experience in SaaS

Tools

Highspot

Gong

Spekit

Replicate Labs

Job description

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Program Manager, Field Enablement (Enablement Tools & Systems)

An overview of this role

As an individual contributor reporting to the Director of Field Enablement Operations, you will be responsible for strategizing and programatizing the tools used by the Field Enablement team to conduct enablement activities and improve seller efficiency. You will own the enablement use case for these tools, working across the Enablement team and with key stakeholders to understand evolving business needs and create a comprehensive strategy for how the various enablement tools in our tool stack can help meet those needs.

In this role, you will serve as the technology expert for the Field Enablement organization, ensuring that our tools are aligned with business objectives, optimized for user experience, and delivering measurable return on investment. You will drive tool adoption and interoperability, generate and analyze usage data to inform strategy, and work cross-functionally to ensure our enablement technology ecosystem supports the success of our Field teams in achieving customer outcomes and revenue growth.

If you are passionate about connecting technology solutions to business challenges, have experience with enablement tools, and thrive in a fast-paced, collaborative environment where you can make a significant impact across the organization, apply today.

What you'll do

• Own and drive the enablement technology strategy, including evaluation, implementation, optimization, and ROI measurement for key tools like Highspot, Gong, Spekit, and Replicate Labs.
• Develop comprehensive enablement plans for tools within your remit, focusing on driving adoption, interoperability, reporting, implementing new features/use cases, and supporting launches of new enablement tools.
• Establish user strategy & workflows by functional groups within the Field organization to optimize user experience and tool effectiveness.
• Identify gaps in processes, integrations, and automation, improving functionality and recommending new programs and approaches based on your understanding of business needs.
• Collaborate cross-functionally with stakeholders from Field Leadership, Revenue Strategy & Operations, Product, Marketing, and other teams to ensure enablement tools support key business initiatives and GTM programs.
• Use tool analytics to extract actionable insights to continuously refine enablement strategies, identify emerging business indicators, and demonstrate business impact.
• Create and implement reporting and dashboards that focus on improving efficiency and measuring effectiveness and productivity of enablement activities.
• Document best practices and create knowledge repositories in Highspot to support user adoption and effective tool utilization.

Oversee tool governance responsibilities and demonstrate high process and operational excellence, including content governance and tool and user hygiene, especially in Highspot.

• Serve as the internal champion for enablement tools, ensuring roadmaps leverage appropriate functionality to support business objectives.
• Partner with the Revenue Tech Stack & Systems team, which manages vendor relationships, procurement processes, and renewals, serving as the business owner and advocate for enablement use cases.
• Partner with Field Enablement teams to ensure tools support program goals, enhance the delivery of enablement content and training.
• Monitor and report on key metrics including tool adoption, usage patterns, and return on investment.

What you'll bring

• Experience in either a sales role or sales enablement role, preferably in SaaS.
• Knowledge of and experience with enablement tools such as Highspot, Gong, Spekit, Replicate Labs or similar platforms.
• Strong understanding of how systems interconnect to integrate data between platforms.
• Ability to analyze tool usage data and extract meaningful insights to drive strategy.
• Demonstrated skill in managing multiple projects and priorities simultaneously.
• Experience working cross-functionally with various stakeholders and building effective relationships.
• Excellent communication skills with the ability to translate complex technical concepts for diverse audiences.
• Strategic mindset with the ability to connect technology solutions to business challenges.
• Process-oriented approach with strong attention to detail.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Track record of accomplishing responsibilities with minimal direction or oversight.
• Understanding of sales enablement concepts, practices, and procedures.
• Interest in GitLab and alignment with our values.

How GitLab will support you

The GitLab Field Enablement team exists to inspire our field and partners to achieve high levels of success through the acquisition and application of knowledge, skills and behaviors - at scale - that improve productivity and accelerate customer outcomes & growth. We have a lot of fun doing this!

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range

$81,000 - $174,000 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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