Manager - Field Sales and Services - MCL

Mayo Foundation for Medical Education and Research; Rochester, Northern (MN, KY); Hybrid; USD 96,000 - 144,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision plans

HSA & FSAs

Competitive retirement package

Job summary

Mayo Clinic in Rochester, MN is seeking a Sales Operations Manager to optimize sales enablement tools and coordinate cross-functional projects across Sales, Marketing, Training, IT, and other functions. You will support Field Staff, promote Mayo Clinic's values, and drive process improvements for sustained revenue growth.

The role emphasizes liaison activities, CRM reporting, onboarding and training, and collaboration with Field Directors to ensure clear communication and successful outcomes

Qualifications

• Bachelor's degree minimum; preferably in business, management or life sciences.
• Five years' experience in customer service or sales support.
• Excellent human relations, management, and communications skills.
• Ability to develop strategic plans and manage multiple tasks and people.
• 3-5 years direct work unit experience; advanced degree preferred.

Responsibilities

• Liaison to Sales and Operations; provide updates to Field Staff and drive sales concerns with leadership.
• Gather client/field staff concerns and communicate back to management; track issues and outcomes.
• Oversee Leased Vehicle processes, vendor registration, and CRM reporting.
• Pull Sales metrics, monitor CRM usage, and create reports for Field staff.
• Coordinate onboarding and training for new field staff; cross-functional project support.

Skills

Customer service

Sales support

Management

Communication

Strategic planning

Project coordination

Education

Bachelor's degree

Tools

CRM software

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

In alignment and collaboration with MCL, LLC Operations, MML Sales and Product Management, the FSSM has accountability for servicing the needs of our existing client base, assisting in the generation of new business revenue by effectively promoting and educating Field Staff on both new and existing testing offerings, establishing and retaining long-term business relationships, collaborating with Sales Management to develop specific territory strategies, provide Sales and Business Training requirements, provides input and support to Field Directors in activities, account retention, and growth. While doing so, must also promote Mayo Clinic's core values and support community-based health care and integrated delivery systems. Must maintain an effective balance between dynamic enterprise objectives and the needs of field staff and customers. Accountable for effective communications and active listening and willing to adapt, adjust, and be supportive when objectives shift to ensure long term viability and success of the enterprise. Remain abreast of regulatory issues, market dynamics, reimbursement issues, and service requirements.

This individual will also take on the following responsibilities:

1. Liaison
   1. Act as a liaison to Sales and Operations
   2. Provide Operational Updates to the Field Staff
   3. Drive sales concerns along with the Director of Sales
   1. Gather client/field staff concerns and communicate to MML to drive initiatives
   2. Provide feedback to the team and Director of Sales
   3. Sit in on Operational Meetings to ensure the field is informed
   4. Track issues
   5. Communicate outcomes
2. Leased Vehicle
   1. Yearly Evaluation of vehicle choices
   2. Order vehicles for new staff
   3. Track Donlen information
   4. Track Field Vehicles
   5. Order replacement vehicles when needed
3. Vendor Registration
   1. Provide updates to the field
   2. Develop ease of use plan per vendor
   3. Create cooperate contracts
   4. Evaluate need for corporate contracts
4. Metrics
   1. Pull and provide Sales metrics to the Director of Sales and Field Directors
   2. Monitor CRM usage
   3. Create CRM reports for Field staff
5. Communication
   1. To provide bi-weekly updates to the Field Staff
   2. To communicate across regions or 'ologies'
   3. Work with FSS Core to communicate across all field sales teams
6. On Boarding and training for new field staff

This position will administer and optimize designated sales enablement tools, including managing user access, configurations, vendor relationships, documentation, user support, adoption, and ongoing enhancements. The Sales Operations Manager will also lead and support cross-functional projects by developing project plans, coordinating stakeholders, tracking milestones and deliverables, managing risks, and communicating progress. The role will partner across Sales, Marketing, Training, IT, and other functions to improve processes, support change adoption, and ensure sales operations initiatives achieve their intended business outcomes.

This position will also take on the following responsibilities:

This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this position. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.

This position requires a 2-year commitment to the role before becoming eligible to transfer to other positions within Mayo Clinic.

Qualifications

A bachelor's degree is the minimum requirement, preferably in business, management or the life sciences.

Five years' experience working in a customer service or sales support environment required.

Additional Qualifications:

Must have excellent human relations, management, and communications skills.

Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within internal and external multi-functional environments.

Ability to develop strategic plans and manage several people, projects or tasks simultaneously and to exercise appropriate judgment when developing, deploying and/or overseeing plans, projects and tasks.

Demonstrated managerial, decision-making and problem-solving ability and oversight of self and others.

3-5 years direct work unit experience preferred, from within applicable MCL, LLC Service Line. Advanced degree and business/supervisory experience preferred.

Exemption Status

Exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $96,179 - $144,331 / annually

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday through Friday, 8:00 am to 5:00 pm Travel for this position is required.

Weekend Schedule

Occasional weekend travel

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.