Manager - Field Sales and Services - MCL

Mayo Clinic

Rochester (MN)

On-site

USD 85,000 - 105,000

Full time

11 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pre-Tax Savings: HSA/FSAs

Competitive retirement

Job summary

Mayo Clinic is seeking a strategic Sales Support Specialist to service our existing client base and educate Field Staff on testing offerings. You will collaborate with Sales Management to develop territory strategies, promote Mayo Clinic services, and help retain long-term relationships.

Ideal candidates have a bachelor's degree and 5 years in customer service or sales support, with excellent communication and leadership abilities.

Qualifications

Bachelor's degree required; preferably in business, management or life sciences.
Five years' experience in customer service or sales support.

Responsibilities

Serve as a liaison between Sales and Operations and the field staff.
Promote offerings, educate field staff on testing services, and support relationship management.
Provide operational updates and drive sales concerns with the Director of Sales.
Track issues, communicate outcomes, and support onboarding and training for new staff.
Maintain communications and foster cross-regional collaboration across the field teams.

Skills

People skills

Communication

Accountability

Adaptability

Strategic planning

Multitasking

Education

Bachelor's degree

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Benefits Highlights

Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.

Responsibilities

In alignment and collaboration with MCL, LLC Operations, MML Sales and Product Management, the FSSM has accountability for servicing the needs of our existing client base, assisting in the generation of new business revenue by effectively promoting and educating Field Staff on both new and existing testing offerings, establishing and retaining long-term business relationships, collaborating with Sales Management to develop specific territory strategies, provide Sales and Business Training requirements, provides input and support to Field Directors in activities, account retention, and growth. While doing so, must also promote Mayo Clinic's core values and support community-based health care and integrated delivery systems. Must maintain an effective balance between dynamic enterprise objectives and the needs of field staff and customers. Accountable for effective communications and active listening and willing to adapt, adjust, and be supportive when objectives shift to ensure long term viability and success of the enterprise. Remain abreast of regulatory issues, market dynamics, reimbursement issues, and service requirements.

This Individual Will Also Take On The Following Responsibilities

Liaison
Act as a liaison to Sales and Operations
Provide Operational Updates to the Field Staff
Drive sales concerns along with the Director of Sales
Gather client/field staff concerns and communicate to MML to drive initiatives

ii. Provide feedback to the team and Director of Sales
iii. Sit in on Operational Meetings to ensure the field is informed
iv. Track issues

Communicate outcomes
Leased Vehicle
Yearly Evaluation of vehicle choices
Order vehicles for new staff
Track Donlen information
Track Field Vehicles
Order replacement vehicles when needed
Vendor Registration
Provide updates to the field
Develop ease of use plan per vendor
Create cooperate contracts
Evaluate need for corporate contracts
Metrics
Pull and provide Sales metrics to the Director of Sales and Field Directors
Monitor CRM usage
Create CRM reports for Field staff
Communication
To provide bi-weekly updates to the Field Staff
To communicate across regions or "ologies"
Work with FSS Core to communicate across all field sales teams
On Boarding and training for new field staff

This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this position. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.

This position requires a 2-year commitment to the role before becoming eligible to transfer to other positions within Mayo Clinic.

Qualifications

A bachelor's degree is the minimum requirement, preferably in business, management or the life sciences.

Five years' experience working in a customer service or sales support environment required.

Additional Qualifications

Must have excellent human relations, management, and communications skills.

Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within internal and external multi-functional environments.

Ability to develop strategic plans and manage several people, projects or tasks simultaneously and to exercise appropriate judgment when developing, deploying and/or overseeing plans, projects and tasks.

Demonstrated managerial, decision-making and problem-solving ability and oversight of self and others.

3-5 years direct work unit experience preferred, from within applicable MCL, LLC Service Line. Advanced degree and business/supervisory experience preferred.

Exemption Status

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