Regional Service Representative - Illinois and Indiana Territory

Mayo Clinic; Rochester (MN); On-site; USD 82,908 - 124,467; Full time

Benefits offered by this job

Leadership development

Travel opportunities

Competitive benefits

Job summary

Mayo Clinic in Rochester, MN seeks a Territory-Based Client Advocate to maintain and grow laboratory relationships within a defined territory. You will drive cross-department collaboration, deliver on-site training, and coordinate Mayo resources to improve test utilization and client satisfaction.

The role requires a 2-year commitment, a bachelor's in business or science with 5 years of clinical lab experience, and 80% travel.

Qualifications

• Bachelor's degree in business or science required.
• 5 years of clinical laboratory experience in a hospital setting required.
• Master’s degree and/or national accreditation preferred.
• Leadership, management or outreach experience desirable.
• Strong human relations and communications skills required.
• High level of technical competence and confidence.
• Able to adapt, be flexible, creative, dependable and work well in multifunctional environments.
• Customer focus is essential.
• Ability to manage several projects or tasks simultaneously with good prioritization.
• Strong decision making and problem-solving abilities.
• Ability to work in a diverse environment and provide clear client guidance.
• Valid driver’s license and good driving record; travel extensively (80%).

Responsibilities

• Maintains multiple client accounts within a designated territory and expands relationships within the laboratory to support Mayo Clinic’s business model.
• Provides on-site visits to support growth and service recovery.
• Oversees onboarding activities for new facilities and builds relationships with client laboratories and pathology departments.
• Delivers training for electronic ordering applications and Mayo products/services.
• Contributes to strategic client initiatives with territory, operations and business teams.
• Promotes test campaigns and outreach initiatives; gathers client insights for internal use.
• Coordinates Mayo resources efficiently and communicates feedback and issues promptly.
• Performs well in a fast-paced, ambiguous environment.

Skills

Leadership

Communication

Technical competence

Adaptability

Customer focus

Project management

Decision making

Teamwork

Travel readiness

Education

Bachelor's degree in business or science

Master’s degree

National accreditation (MT/CLS/MLS/MB/CG/MP/HTL)

Job description

Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Maintains multiple client accounts within a designated territory, by expanding relationships within the laboratory to support MCL business model. Dedicated client advocate to promote retention and satisfaction by driving the cross-departmental MCL staff to analyze client feedback to enhance business and operational processes. Provides technical onsite visits to support growth and service recovery as needed.

Manages in-territory onboarding activities tailored to new facility’s needs. Establishes business relationships with client’s various laboratory and pathology departments. Develops an extensive understanding of each client by establishing long standing relationships and identifying key decision-makers. Onsite training expert for electronic ordering applications and navigating MCL’s products and services.

Contributes to strategic initiatives for clients as outlined with territory, operational and business teams. Assists and supports outreach initiatives. Identifies and promotes opportunities to improve test utilization.

Provides education and is a liaison to the client contacts to MCL/DLMP subject matter experts. Actively promotes test campaigns, projects and initiatives directed by Information Technology, Product Management, Marketing, and Technologist Support. Gathers insights from clients as requested by internal work groups.

Brings value to clients by tailoring interactions and messaging to fit the client’s needs and objectives. Remains accessible to clients and internal staff for timely response and engagement. The RSR should coordinate the deployment of Mayo resources in an efficient and effective manner, while escalating feedback and issues appropriately. Must be comfortable working in a fast-paced ambiguous environment.

Practices and promotes teamwork and communication. Documents client interactions. Remains in good standing with all Mayo Clinic and MCL policies and procedures.

Candidate must live within the Territory of support; relocation is not offered: Illinois and Indiana.

This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.

Qualifications

2-year commitment to the role is required.

Requires a bachelor's degree in business or science and 5 years of clinical laboratory experience in a hospital setting are required.

Master’s degree, and/or accreditation by a national agency (MT, CLS, MLS, MB, CG, MP or HTL) preferred.

Additional Qualifications

• Leadership, management, and/or Outreach experience desired.
• Good human relations and communications skills.
• High level of technical competence and confidence.
• Must be adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments.
• Customer focused.
• Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects.
• Decision making and problem-solving ability.
• Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, and professional manner, keeping a positive and courteous tone.
• A valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation.
• 80% travel is required.

Exemption Status

Exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $82,908 - $124,467 /annually

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Business hours 8:00am - 5:00pm with flexibility for evenings, weekends, holidays to meet business needs.

Weekend Schedule

Business hours 8:00am - 5:00pm with flexibility for evenings, weekends, holidays to meet business needs.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Jenny Stephens