Manager, Field Sales

Cable One; Gulfport (MS); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

Paid time off

401(k) - 10

Job summary

Cable One is seeking an experienced leader to guide the Residential Connectivity Sales team, coaching Supervisors and developing personnel to achieve sales targets while delivering strong customer experiences.

Responsibilities include staffing, training, performance management, and collaboration with other departments. Travel to territories and occasional non-traditional hours may be required; valid driver’s license expected.

Qualifications

• Bachelor's degree in business or marketing or equivalent work experience.
• 5+ years outside Residential Sales experience.
• Sales supervisory experience preferred.

Responsibilities

• Lead and develop Residential Connectivity Sales Supervisors and teams.
• Hire, train, and develop staff; manage performance and discipline.
• Meet budgeted headcount and sales goals; drive customer experience improvements.
• Analyze reports and collaborate with other departments to achieve goals.
• Staff allocation: ~30% fieldwork and 70% office work; oversee payroll and commissions.

Skills

English literacy

Communication skills

Leadership

Project management

Customer service

Education

Bachelor's degree in business or marketing

Job description

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building, and leading teams and developing skills in others.
• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Leads a team of Residential Connectivity Sales Supervisors and their teams.
• Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Supervisors and their teams.
• Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams and develop plans to address these gaps.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and or support teams to achieve goals and objectives.
• Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
• Coach to and follow Cable One & Family Brands Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Supervisors
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has detailed understanding of Cable One & Family Brands product offerings and value proposition in the markets they sell in.
• Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak, and understand English Language.
• Excellent communication, interpersonal and organizational skills
• Possess strong technical and computer skills.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Must be able to work non-traditional work hours such as evenings and weekends.
• Valid driver's license, satisfactory driving record within Company required, standards and auto insurance.
• Ability to complete documentation accurately.

Required Education

• Bachelor's degree in business or marketing, or equivalent work experience.

Required Related Work Experience and Number of Years

• 5+ years' of Outside Residential Sales or related work experience.

PREFERRED QUALIFICATIONS

Knowledge of Direct Sales practices

• Experience with consumer education of products and services
• Knowledge of cable or telecommunications services

Preferred Related Work Experience and Number of Years

• Sales Supervisory experience preferred - 0.5+

WORKING CONDITIONS

• Field and Office environment
• Outside field environment with exposure to inclement weather
• Travel as required.

Core Competencies

• Committed: Values every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 10