Manager, Field Resource Planning, Field Staffing & Performance

Puig; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health & dental insurance

Life insurance

Disability insurance

401K

Paid holidays

Generous paid time off

Hybrid work environment

Job summary

Puig, based in New York, is seeking a Manager, Field Resource Planning, Field Staffing & Performance to oversee the freelance staffing program with CoWorx and align field coverage with Puig’s Commercial Planning, Finance, HR and Legal teams. This role drives KPI reporting, budget tracking and staffing optimization across Prestige, Niche, Byredo and DBS brands.

The position requires 3–5 years of relevant experience, strong Excel skills, and the ability to partner with multiple stakeholders.

Qualifications

• 3-5 years in field sales, retail operations or third-party staffing and agency account management.
• Hands-on knowledge of field and freelance staffing at retail: bookings, coverage, productivity and execution.
• Strong numbers and Excel; comfortable building a monthly KPI report; Power BI a plus.
• Vendor or partner management experience: contracts, service levels, invoicing and compliance.
• Bachelor’s degree preferred; SAP and retailer portals a plus.

Responsibilities

• Day-to-day owner of the CoWorx relationship: scope, rates, service levels, performance reviews and escalations.
• Single point of contact between CoWorx and Puig’s internal teams: Commercial Planning, the four divisions, Finance, HR and Legal, covering contracts, compliance, invoicing and accruals.
• Onboarding, offboarding and compliance of freelance talent with HR and Legal.
• Partner cross-functionally to ensure alignment between staffing needs, business priorities and operational execution.
• Coordinate issue resolution and communication between internal stakeholders and external staffing partners.
• Manage the program across Prestige, Niche, Byredo and DBS: bookings, coverage, hours and budget tracking by division, retailer and door.
• Execute the seasonal and in-season staffing plans set by the Director, Commercial Planning and the Heads of Sell-Out; flag risks and gaps early.

Skills

Numerical skills

Advanced Excel

Power BI

Vendor/partner management

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

Power BI

SAP

Job description

Brand

Puig

City

New York

Work area

Sales

Job type

Permanent

Who we are

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry.

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

The Opportunity

The Manager, Field Resource Planning, Field Staffing & Performance is the key stakeholder for Puig North America’s field staffing partnership with CoWorx and the link between CoWorx, the field and Puig’s internal teams: Commercial Planning, the divisions, Finance, HR and Legal. The role sits in the new transversal planning organization within Commercial Strategy & Planning and covers Prestige, Niche, Byredo and Dr. Barbara Sturm with one view of field staffing. This role is responsible for ensuring the freelance staffing program operates effectively across the business while supporting field coverage needs, budget management and day-to-day execution. The position owns the KPIs the staffing strategy is built on and serves as the voice to the field on what is working and what needs to improve. The Manager will work across multiple stakeholders to ensure staffing plans are executed against business priorities and field coverage requirements.

What you'll get to do

• Day-to-day owner of the CoWorx relationship: scope, rates, service levels, performance reviews and escalations
• Single point of contact between CoWorx and Puig’s internal teams: Commercial Planning, the four divisions, Finance, HR and Legal, covering contracts, compliance, invoicing and accruals
• Onboarding, offboarding and compliance of freelance talent with HR and Legal
• Partner cross-functionally to ensure alignment between staffing needs, business priorities and operational execution
• Coordinate issue resolution and communication between internal stakeholders and external staffing partners
• Manage the program across Prestige, Niche, Byredo and DBS: bookings, coverage, hours and budget tracking by division, retailer and door
• Execute the seasonal and in-season staffing plans set by the Director, Commercial Planning and the Heads of Sell-Out; flag risks and gaps early
• Monitor staffing coverage and utilization to ensure freelance resources are aligned to business needs and execution priorities
• Invoicing, accruals and budget reconciliation with Finance
• Maintain visibility into staffing demand, coverage requirements and budget performance across brands and retailers
• Own the monthly field staffing KPI report: hours, spend, coverage, productivity and return by division, retailer and door
• Build and maintain the metrics that feed the staffing strategy, using the governed dashboards from Business & Data Analytics rather than manual trackers
• Track and monitor staffing performance against established KPIs and business objectives
• Be the voice to the field and the teams: articulate the KPIs, what they say and where to improve
• Partner with stakeholders to ensure reporting supports planning, budgeting and staffing decision
• Bring the staffing view into the seasonal planning cycles: launches, events, Visual Weeks and holiday
• Partner with Commercial Planning, Sales Operations and the Data team to support staffing planning and operational execution
• Improve the current process through automation and new ways of working with CoWorx, Sales Operations and the Data team
• Identify opportunities to streamline workflows, improve reporting processes and enhance program execution
• Support continuous improvement efforts that drive efficiency, consistency and visibility across the staffing program

We'd love to meet you if you have

• 3-5 years in field sales, retail operations or third-party staffing and agency account management, ideally in prestige beauty
• Hands-on knowledge of how field and freelance staffing works at retail: bookings, coverage, productivity and execution
• Strong numbers and Excel; comfortable building a monthly KPI report and presenting it; Power BI a plus
• Vendor or partner management experience: contracts, service levels, invoicing and compliance
• Strong organizational skills with the ability to manage multiple priorities and stakeholders
• Organized, operational and reliable: you make a program run and people trust your numbers
• A clear communicator who can talk to a field team and a Finance team on the same day
• Comfortable working across cross-functional teams and balancing both operational and analytical responsibilities
• Bachelor’s degree preferred; SAP and retailer portals a plus

Compensation Data

As required by New York State’s salary transparency law, effective November 2022, the expected base salary for this position ranges from $90,000.00 - $100,000.00. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.

WHAT YOU'LL LOVE ABOUT US

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.