Wholesale, Customer Service Executive

PUIG Deutschland GmbH; New York (NY); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

Life insurance

Disability insurance

401K

Paid holidays

Generous paid time-off

Hybrid work environment

Career opportunities

Job summary

Puig is seeking a Customer Service Executive to support and improve day-to-day Customer Service for our North America business. You will manage the Order to Cash lifecycle with retail partners, including orders, deliveries, invoicing, returns, claims, deductions, and open balances.

The ideal candidate is customer-focused, process-driven, and comfortable collaborating cross-functionally to deliver strong service levels, accurate execution, and timely resolution of operational issues in a

Qualifications

• Bachelor’s degree or equivalent years of experience.
• 2–5 years in operational customer service, order management, logistics, planning, supply chain, or a related function
• Experience supporting Order to Cash, including orders, deliveries, invoices, returns, claims, deductions, receivables follow-up, or customer issue resolution
• Strong attention to detail, follow-through, and comfort managing multiple priorities in a fast-paced environment
• A customer-focused mindset with strong communication skills and the ability to build effective relationships with both customers and internal partners
• A process-driven approach with curiosity around how to improve ways of working and reduce recurring issues
• Comfort working with systems and data; SAP experience is a plus, but not required
• Intermediate Excel skills and the ability to use reporting or tracking tools to manage follow-up and visibility
• A team-oriented working style, strong sense of ownership, and commitment to excellent execution
• Passion for the beauty industry and interest in working within a global, brand-led organization

Responsibilities

• Manage day-to-day Customer Service operations for assigned retail accounts, supporting the full Order to Cash lifecycle from order entry through issue resolution
• Serve as a key point of contact for customers and internal partners, ensuring clear and timely communication across orders, deliveries, invoices, returns, claims, deductions, and open balances
• Monitor order status and proactively identify financial, commercial, stock-related, or system blocks; partner with the appropriate teams to resolve issues and release orders to the warehouse as needed
• Coordinate returns and credit note processes, ensuring information is complete, accurate, and aligned with internal requirements
• Review and resolve retailer claims and deductions, following up with Sales, Finance, Supply Chain, Logistics, and other teams as needed
• Support receivables management by monitoring overdue debt, sending statements of account, and helping resolve open items in partnership with Finance
• Maintain and review customer master data, pricing conditions, and account information to support clean order flow and reduce downstream issues
• Use systems and tools such as SAP or similar ERP platforms, Excel, retailer portals, and/or EDI-related processes to track activity and support execution
• Identify opportunities to simplify, standardize, or improve current processes in alignment with local and global ways of working
• Contribute to a collaborative, service-oriented team environment with a focus on accountability, accuracy, and continuous improvement

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Teamwork

Education

Bachelor’s degree or equivalent years of experience

Tools

SAP

Excel

Job description

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Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

Who we are

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry.

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

The Opportunity

Puig is looking for a Customer Service Executive to support and continuously improve the day-to-day Customer Service function for our North America business. This role is responsible for managing the Order to Cash process with our retail partners, including order management, deliveries, invoicing, returns, claims, deductions, and unresolved debt. The ideal candidate is customer-focused, process-driven, and comfortable partnering cross-functionally to help deliver strong service levels, accurate execution, and timely resolution of operational issues.

This is a great opportunity for someone who enjoys being close to the business, solving problems with both internal and external partners, and helping create a more efficient and consistent customer experience across a fast-paced beauty organization.

What you'll get to do

• Manage day-to-day Customer Service operations for assigned retail accounts, supporting the full Order to Cash lifecycle from order entry through issue resolution
• Serve as a key point of contact for customers and internal partners, ensuring clear and timely communication across orders, deliveries, invoices, returns, claims, deductions, and open balances
• Monitor order status and proactively identify financial, commercial, stock-related, or system blocks; partner with the appropriate teams to resolve issues and release orders to the warehouse as needed
• Coordinate returns and credit note processes, ensuring information is complete, accurate, and aligned with internal requirements
• Review and resolve retailer claims and deductions, following up with Sales, Finance, Supply Chain, Logistics, and other teams as needed
• Support receivables management by monitoring overdue debt, sending statements of account, and helping resolve open items in partnership with Finance
• Maintain and review customer master data, pricing conditions, and account information to support clean order flow and reduce downstream issues
• Use systems and tools such as SAP or similar ERP platforms, Excel, retailer portals, and/or EDI-related processes to track activity and support execution
• Identify opportunities to simplify, standardize, or improve current processes in alignment with local and global ways of working
• Contribute to a collaborative, service-oriented team environment with a focus on accountability, accuracy, and continuous improvement

We'd love to meet you if you have

• Bachelor’s degree or equivalent years of experience
• 2-5 years of experience in operational customer service, order management, logistics, planning, supply chain, or a related function
• Experience supporting Order to Cash, including orders, deliveries, invoices, returns, claims, deductions, receivables follow-up, or customer issue resolution
• Strong attention to detail, follow-through, and comfort managing multiple priorities in a fast-paced environment
• A customer-focused mindset with strong communication skills and the ability to build effective relationships with both customers and internal partners
• A process-driven approach with curiosity around how to improve ways of working and reduce recurring issues
• Comfort working with systems and data; SAP experience is a plus, but not required
• Intermediate Excel skills and the ability to use reporting or tracking tools to manage follow-up and visibility
• A team-oriented working style, strong sense of ownership, and commitment to excellent execution
• Passion for the beauty industry and interest in working within a global, brand-led organization

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

Compensation Data

As required by New York State’s salary transparency law, effective November 2022, the expected base salary for this position ranges from $85,000.00 - $90,000.00. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.

WHAT YOU’LL LOVE ABOUT US

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.