Manager, Field Operations

Service Experts LLC; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical/Dental/Vision insurance

401(k) with company match

Life Insurance

Disability insurance

Expert University training

Job summary

Service Experts LLC is seeking an Operations Manager in Jacksonville, FL to troubleshoot HVAC questions, analyze spend trends, and optimize repair and maintenance spend to maximize uptime. You will review quotes, support National Accounts, and provide technical and billing assistance while guiding dispatch and service teams.

The role demands 6+ years in HVAC with leadership experience, strong communication skills, and proficiency in Word/Excel.

Qualifications

• Minimum education: Bachelor's Degree.
• Minimum experience: 6+ years in HVAC field and management.
• 5+ years as HVAC service manager or supervisory role.

Responsibilities

• Review and manage repair quotes submitted by service providers.
• Conduct strategic account review meetings with clients on total cost of ownership.
• Provide technical support for the department and customers.
• Resolve billing problems of a technical nature.
• Assist dispatch with technical problems and customer service.
• Attend regular, reliable attendance and perform other duties as assigned.

Skills

HVAC knowledge

Leadership

Communication

Multi-tasking

Microsoft Word

Microsoft Excel

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Welcome! As Operations Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and makes recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; processes quotes from service providers to customers.

Key Responsibilities

Review and manage all repair quotes submitted by the service providers and submits to the National Accounts customer Conduct strategic account review meetings with clients on total cost of ownership. Provide technical support for the department Evaluate & resolve technical issues Provide technical assistance for customers Resolve billing problems of a technical nature Help customer service (dispatch) with technical problems Performs other duties and tasks as assigned Regular, reliable attendance

Desired Skills and Qualifications

Ability to multi-task and prioritize work responsibilities. Ability to work independently and to instruct others. Industry specific knowledge of various components associated with HVAC service field. Minimum of 5 years proven field experience in commercial HVAC. Minimum of 5 years as an HVAC service manager or adequate field supervisory experience. Working knowledge of the techniques, methods, tools, & safety precautions of the HVAC trade. Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information. Must be proficient with computers – including but not limited to Microsoft Word and Excel. Must communicate effectively verbally and in writing with customers and service technicians.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee. Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities

Minimum Experience: 6+ years

Minimum Education: Bachelor's Degree

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]

Company Home Hello, Future Experts! Welcome to our employment portal, the ultimate destination for reviewing our current job listings and submitting your applications online. Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.