Manager, Fashion Expertise - Ala Moana

brobstongroup.com - Jobboard; Honolulu (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

CHANEL is seeking a Manager of Fashion Expertise in Honolulu, Hawaii. This role focuses on delivering in-boutique training and coaching to enhance styling and client interactions. You will collaborate with boutique leadership and support onboarding programs while driving retail performance initiatives.

The ideal candidate has at least 5 years of experience in luxury fashion and strong communication skills. If you possess proven coaching ability and styling expertise, apply to join a leading luxury brand.

Qualifications

• Minimum 5 years of experience in luxury fashion, retail, or hospitality.
• Proven styling expertise and strong communication skills.
• Ability to manage multiple priorities independently.

Responsibilities

• Deliver inspiring in-boutique training sessions.
• Coach advisors on personalized styling and client interactions.
• Monitor training effectiveness and co-create development plans.
• Partner with leadership on retail performance initiatives.
• Design onboarding programs and provide ongoing coaching.

Skills

Styling expertise

Interpersonal skills

Coaching ability

Organizational skills

Education

Bachelor's degree

Job description

Summary

The Manager, Fashion Expertise partners with boutique leadership to transmit CHANEL's creative vision to retail teams, driving exceptional client experiences through styling, product knowledge, and service standards. Based primarily in the Ala Moana boutique with support for the Waikiki boutique, this role leads in‑boutique and off‑floor learning, coaching, and onboarding to elevate team performance. The Manager acts as the liaison between the Fashion Expertise Office and local boutiques, tracking learning completion and supporting business objectives.

Responsibilities

• Deliver inspiring in‑boutique training sessions on collections, product knowledge, and service behaviors.
• Coach Style Advisors and Fashion Advisors on personalized styling, curate looks, and enhance client interactions.
• Animate styling workshops, monitor training effectiveness, and co‑create development plans with Boutique Leadership.
• Partner with Boutique Leadership on service indicators, Voice of Client feedback, and retail performance initiatives.
• Design and support New Hire onboarding programs and provide ongoing on‑site coaching and evaluations.

Requirements

• Minimum 5 years of related experience in luxury fashion, retail, or hospitality; retail training experience preferred.
• Proven styling expertise, strong interpersonal and communication skills, and demonstrated coaching ability.
• Bachelor's degree preferred; strong organizational skills and ability to manage multiple priorities independently.
• Ability to travel frequently across boutiques, lift 15 lbs, and work late nights, weekends, and some holidays.