Manager, Fashion Expertise

brobstongroup.com - Jobboard; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

CHANEL seeks a Manager, Fashion Expertise based in San Francisco to lead training and elevate client experiences across its boutiques. The role involves designing impactful training programs, coaching Style Advisors, and aligning training with business goals.

The ideal candidate should have at least 5 years of experience in luxury fashion or retail, coupled with strong interpersonal skills. Frequent travel is expected to support boutique performance and ensure consistent brand delivery.

Qualifications

• Minimum 5 years of experience in luxury fashion, retail, or hospitality.
• Demonstrated retail training and styling expertise.
• Experience delivering formalized training and dynamic presentations.

Responsibilities

• Design and deliver in-boutique and off-floor training on luxury service standards.
• Coach Style and Fashion Advisors through feedback and workshops.
• Partner with Boutique Leadership to align training with business objectives.
• Support onboarding to ensure consistent delivery of CHANEL heritage.
• Provide client feedback to the Home Office and drive monthly learning adoption.
• Travel frequently across boutiques to sustain retail performance.

Skills

Retail training expertise

Coaching and evaluation skills

Interpersonal communication

Client advisory skills

Education

Bachelor's degree preferred

Job description

Summary

This role is based primarily in the San Francisco boutique and supports CHANEL boutiques across the market, including Neiman Marcus San Francisco, Palo Alto, and Nordstrom Valley Fair. The Manager, Fashion Expertise transmits the House's creative vision to boutique teams, develops styling expertise, delivers in‑boutique and digital training, and partners with Boutique Leadership to elevate client experience and boutique performance.

Responsibilities

• Design and deliver inspiring in‑boutique and off‑floor training on collections, product knowledge, styling, and luxury service standards.
• Coach Style Advisors and Fashion Advisors through individual feedback, workshops, and on‑site evaluations to strengthen styling and client advisory skills.
• Partner with Boutique Leadership and the Fashion Expertise Home Office to align training with business objectives, monitor KPIs, and follow up on action plans.
• Support onboarding and new-hire programs to ensure consistent delivery of CHANEL heritage, codes, and client experience from day one.
• Provide qualitative client and styling feedback to the Home Office and drive monthly digital learning adoption and tracking.
• Travel frequently across boutiques in the market to sustain and elevate retail boutique performance.

Requirements

• Minimum 5 years of related experience in luxury fashion, retail, or hospitality with demonstrated retail training and styling expertise.
• Proven ability to facilitate, coach, evaluate, and build collaborative, team‑focused cultures within boutique environments.
• Outstanding interpersonal and communication skills with experience delivering formalized training and dynamic presentations.
• Bachelor's degree preferred; ability to lift 15 lbs and a flexible schedule including late nights, weekends, and some holidays.
• Ability to travel frequently across the market and exercise sound judgment and autonomy in decision‑making.