Manager, Fare Collection

rtddenver; United States; Sur place; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Benefits package

Résumé du poste

Regional Transportation District (RTD) seeks a skilled Fare Collection Program Manager to coordinate and improve fare collection operations across the agency. You will liaise with business units, IT teams, and vendors to ensure effective system performance and policy compliance.

The role emphasizes budget development, process standardization, and data-driven analysis of system health and user experience, with a focus on delivering reliable, accessible fare solutions.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Five years of experience supporting or managing programs, projects, systems, and/or operations.
• Experience managing vendor relationships, contracts, and vendor performance.
• Experience developing operating policies, procedures, and processes.
• Experience coordinating short- and long-term planning and system improvements.

Responsabilités

• Coordinates and directs activities supporting the fare collection program with multiple units and IT teams.
• Serves as the primary liaison for stakeholder needs regarding fare collection.
• Maintains communications with management, heads of departments, and end users about operations and production activities.
• Manages vendor relationships including procurements, contracts, SLAs, and related activities.
• Develops budgets for the fare collection program and conducts cost-benefit analyses for initiatives.
• Documents operating policies and procedures for the fare collection team and related units.
• Analyzes system metrics and user experience to monitor health and plan improvements.
• Drives goals to improve efficiency and support new technologies in the fare program.
• Advances RTD's EEO, Title VI, and ADA plans in contracting and procurement practices.

Connaissances

Vendor management

Budgeting

Cross-functional teamwork

Program management

Stakeholder management

Formation

Bachelor's degree in Business Administration, Marketing, Computer Sciences/Information Technology, or Engineering

Description du poste

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position is responsible for coordinating, directing, and continually improving fare collection activities and for creating, maintaining, and communicating operational processes for the program. This position serves as the primary liaison for the fare collection program and works across the agency to support program operations, system performance, vendor management, and continuous improvements.

DUTIES & RESPONSIBILITIES

ESSENTIAL

Fare Collection Management

• Manages and coordinates activities supporting the fare collection program with business units, end users, vendors, and information technology teams such as the IT Program Management Office, the Intelligent Transportation Systems Team, Treasury, Procurement, and the Cybersecurity Team.


• Serves as the primary point of contact and program liaison for stakeholder needs and concerns related to fare collection.


• Establishes and maintains communications with agency management, department heads, and end users regarding fare collection operations, system activities, program needs, and production activities.


• Manages, maintains, and monitors vendor relationships including procurements, contract execution and compliance, Service Level Agreements, and vendor activities related to system configuration, administration, monitoring, support, and access control.


• Coordinates and directs the development and tracking of capital and operating budgets for the fare collection program and develops business case justifications and cost-benefit analysis for proposed initiatives.


• Establishes and documents operating policies, standards, and procedures for the fare collection team and associated business units to ensure effectiveness of the program and compliance with policies and data standards.


• Analyzes and publishes metrics on system utilization and user experience to support planning and monitoring of overall system health.


• Develops short-term and long-term goals and objectives to improve effectiveness and efficiency of the fare collection program and support the implementation of new technologies.


• Conducts research and remains current on emerging technologies and solutions in support of procurement and program improvement efforts.


• Takes action to advance the goals of RTD's Small/Disadvantaged Business Enterprise, Title VI, and ADA Plans, as applicable to contracting, procurement practices, and the fare collection program.

OTHER

All job-related duties as assigned.

QUALIFICATIONS

Required Qualification

• Bachelor's degree in Business Administration, Marketing, Computer Sciences/Information Technology, or Engineering is required or an equivalent combination of education and relevant work experience.


• Five (5) years of experience supporting or managing programs, projects, systems, and/or operations involving cross-functional teams and stakeholders.


• Experience managing vendor relationships, contracts, and vendor performance.


• Experience in developing and implementing operating policies, procedures, and/or processes.


• Experience coordinating short- and long-term planning and supporting the implementation of system, program, or operational improvements

Preferred Qualifications

• Experience with fare collection, payment systems, revenue systems, transit technology, or similar customer-facing technology systems.


• Experience creating and managing operating budgets.


• Experience managing projects, including coordinating scope, schedule, budget, stakeholders, and deliverables.


• Experience with procurement activities, contract development and administration, and Service Level Agreements.


• Experience in process and/or systems mapping.

OR An equivalent combination of education, experience, knowledge, skills, abilities.

Key Competencies & Characteristics

Knowledge of principles a