Manager, Fare Collection

RTD; Denver (CO); On-site; USD 92,000 - 130,000; Full time

Job summary

Regional Transportation District (RTD) is seeking an experienced Fare Collection Manager to coordinate and improve the fare collection program. You will serve as the primary liaison across agencies, vendors, and IT teams, shaping policy, performance, and vendor relations to deliver reliable revenue operations.

The role requires a Bachelor's degree and 5 years of cross-functional program experience; you will lead budgets, cost analyses, and the rollout of new technologies, while ensuring

Qualifications

• Bachelor's degree in Business Administration, Marketing, Computer Sciences/Information Technology, or Engineering or equivalent experience.
• Five years of experience supporting or managing programs, projects, systems, and/or operations with cross-functional teams.
• Experience managing vendor relationships, contracts, and vendor performance.
• Experience developing and implementing operating policies, procedures, and/or processes.
• Experience coordinating short- and long-term planning and supporting system or program improvements.

Responsibilities

• Coordinate activities supporting the fare collection program with business units, end users, vendors, and IT teams.
• Serve as the primary liaison for stakeholder needs and concerns related to fare collection.
• Establish and maintain communications with management, department heads, and end users regarding operations and production activities.
• Manage, maintain, and monitor vendor relationships including procurements, contracts, SLAs, and access control.
• Coordinate and direct the development and tracking of budgets and cost-benefit analyses for initiatives.
• Establish and document operating policies, standards, and procedures for the fare collection team.
• Analyze and publish metrics on system utilization and user experience to support system health.
• Develop short-term and long-term goals to improve the fare collection program and support new technologies.

Skills

Vendor management

Contract administration

Procurement

Service Level Agreements

Communication

Education

Bachelor's degree

Job description

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position is responsible for coordinating, directing, and continually improving fare collection activities and for creating, maintaining, and communicating operational processes for the program. This position serves as the primary liaison for the fare collection program and works across the agency to support program operations, system performance, vendor management, and continuous improvements.

DUTIES & RESPONSIBILITIES:

Fare Collection Management

• Manages and coordinates activities supporting the fare collection program with business units, end users, vendors, and information technology teams such as the IT Program Management Office, the Intelligent Transportation Systems Team, Treasury, Procurement, and the Cybersecurity Team.
• Serves as the primary point of contact and program liaison for stakeholder needs and concerns related to fare collection.
• Establishes and maintains communications with agency management, department heads, and end users regarding fare collection operations, system activities, program needs, and production activities.
• Manages, maintains, and monitors vendor relationships including procurements, contract execution and compliance, Service Level Agreements, and vendor activities related to system configuration, administration, monitoring, support, and access control.
• Coordinates and directs the development and tracking of capital and operating budgets for the fare collection program and develops business case justifications and cost-benefit analysis for proposed initiatives.
• Establishes and documents operating policies, standards, and procedures for the fare collection team and associated business units to ensure effectiveness of the program and compliance with policies and data standards.
• Analyzes and publishes metrics on system utilization and user experience to support planning and monitoring of overall system health.
• Develops short-term and long-term goals and objectives to improve effectiveness and efficiency of the fare collection program and support the implementation of new technologies.
• Conducts research and remains current on emerging technologies and solutions in support of procurement and program improvement efforts.
• Takes action to advance the goals of RTD's Small/Disadvantaged Business Enterprise, Title VI, and ADA Plans, as applicable to contracting, procurement practices, and the fare collection program.

Other

• All job-related duties as assigned.

Required Qualification:

• Bachelor's degree in Business Administration, Marketing, Computer Sciences/Information Technology, or Engineering is required or an equivalent combination of education and relevant work experience.
• Five (5) years of experience supporting or managing programs, projects, systems, and/or operations involving cross-functional teams and stakeholders.
• Experience managing vendor relationships, contracts, and vendor performance.
• Experience in developing and implementing operating policies, procedures, and/or processes.
• Experience coordinating short- and long-term planning and supporting the implementation of system, program, or operational improvements

Preferred Qualifications

• Experience with fare collection, payment systems, revenue systems, transit technology, or similar customer-facing technology systems.
• Experience creating and managing operating budgets.
• Experience managing projects, including coordinating scope, schedule, budget, stakeholders, and deliverables.
• Experience with procurement activities, contract development and administration, and Service Level Agreements.
• Experience in process and/or systems mapping.

OR

• An equivalent combination of education, experience, knowledge, skills, abilities.

Key Competencies & Characteristics

• Knowledge of principles and practices related to vendor management, contract administration, procurement, and Service Level Agreements.
• Demonstrated ability to coordinate complex programs and initiatives involving multiple business units, vendors, technical teams, and stakeholders.
• Demonstrated ability to analyze system performance, operational needs, and program data to identify issues, evaluate options, and support recommendations.
• Ability to develop and maintain effective working relationships with internal stakeholders, vendors, consultants and other external partners.
• Strong written and verbal communication skills, including the ability to communicate specialized information to a variety of audiences.
• Ability to plan, organize, and prioritize multiple initiatives and responsibilities while meeting established deadlines.

Working Environment And Physical Requirements

• The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.

CAREER MAP:

Based on job performance, experience, education and position availability the next step on the career map for this position may be: Senior Manager, Revenue

Pay Range

$92,003.00 - $129,954.50 Annual

EEO POLICY AND ADA ACCOMMODATIONS

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at [e-mail], or the Talent Acquisition team [e-mail]. To learn more or see our EEO policy, please visit our EEO page at: https://www.rtd-denver.com/open-records/reports-and-policies/eeo-policy

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.