Manager, Facilities & Technical Maintenance

ANDMORE®; High Point (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Collaborative, inclusive culture

Growth opportunities

Job summary

ANDMORE is seeking a Manager, Facilities and Technical Maintenance to lead day-to-day campus operations, ensuring safe, efficient spaces for tenants and events across our High Point campus. The role supports large market periods and works with partners to uphold high facility standards.

The position oversees MEP systems, life safety, and a maintenance team, collaborating with Leasing, Tenant Relations, and local authorities to maintain performance and safety.

Qualifications

• Bachelor’s degree in Facilities Management or related field, or equivalent experience.
• Minimum 5 years of facilities management or building operations experience.
• Experience managing large commercial buildings or multi-building campuses.
• Strong working knowledge of HVAC, building infrastructure.

Responsibilities

• Oversee day-to-day facilities and maintenance operations across campus.
• Manage vendor relationships and invoices for services.
• Ensure OSHA compliance and safety protocols across facilities.
• Lead and develop facilities/maintenance team with performance reviews.
• Collaborate with Leasing, Tenant Relations, and Operations for showroom maintenance.
• Drive energy efficiency and utility management.

Skills

Leadership

Communication

Project management

Customer service

Safety awareness

Education

Bachelor’s degree in Facilities Management or related field

Tools

Microsoft Office Suite

Facilities management software

Job description

ANDMORE is a leading operator of premier physical marketplaces and design centers that connect buyers and sellers in the home, gift, and apparel industries. Through its world-class campuses in Atlanta, Las Vegas, and High Point, ANDMORE hosts industry-leading trade events and provides permanent showroom environments that drive commerce and community year-round.

Position Summary

The Manager, Facilities and Technical Maintenance is responsible for the day-to-day operational performance, maintenance, and upkeep of campus facilities. This role oversees building systems, grounds, vendors, and maintenance staff to ensure facilities are safe, efficient, and prepared for peak operational periods, including large-scale market events.

The Manager, Facilities and Technical Maintenance partners closely with Construction & Tenant Improvement, Campus Operations, Leasing, Tenant Relations, and local municipalities to maintain exceptional facility standards that support both permanent tenants and event operations.

Key Responsibilities

Facilities Operations & Technical Maintenance

• Oversee day-to-day the technical maintenance operations team across all assigned facilities and grounds.
• Ensure all building systems including Mechanical, Electrical, Plumbing (MEP), life safety systems, elevators, boilers, chillers, and cooling towers operate efficiently and reliably.
• Develop and implement proactive preventive maintenance (PM) programs to prepare facilities for high-volume market periods.
• Perform electrical troubleshooting and repairs associated with commercial HVAC equipment including heat pumps, air handlers, split systems, package units, motors, compressors, and associated control systems.
• Read, interpret and troubleshoot electrical wiring diagrams, ladder diagrams, control schematics, and HVAC sequence of operations documentation.
• Trouble shoot low-voltage and line-voltage electrical control circuits associated with HVAC systems, heat pumps, and building automation systems (BMS).
• Install, replace, and repair electrical components including breakers, disconnects, switches, relays, transformers contractors, motors, ballast, drivers, sensors and control devices.
• Perform preventative and corrective maintenance on electrical infrastructure and HVAC electrical systems in accordance with maintenance schedules and manufacturer recommendations.
• Perform other duties and responsibilities as assigned.

Vendor & Contractor Management

• Manage relationships with external vendors and service providers.
• As required, approve and process vendor invoices through the purchase order management system.
• Participate in annual vendor performance reviews
• Ensure vendors meet contractual obligations and maintain service standards.

Compliance, Safety & Risk Management

• Maintain compliance with OSHA regulations and workplace safety standards.
• Ensure all facilities meet applicable building codes and regulatory requirements.
• Assist with plan reviews, building inspections, and coordination with city officials and regulatory agencies, as applicable.
• Have knowledge of emergency preparedness procedures and help ensure all team members are trained in emergency response protocols.
• Maintain and distribute emergency contact procedures and response plans.

Team Leadership & Development

• Lead, mentor, and develop facilities and technical maintenance team members.
• Conduct performance reviews and support employee development and succession planning.
• Ensure staff receive appropriate training and certifications.
• Promote a culture of safety, accountability, and customer service excellence.

Cross-Functional Collaboration

• Partner with the Construction & Tenant Improvement, Leasing and Tenant Relations teams to support showroom maintenance, tenant improvements, and leasing commitments.
• Meet with prospective tenants to review space requirements and building policies.
• Work closely with local municipalities and city departments including inspections, utilities, sanitation, and transportation.
• Support campus operations during major market events and high-traffic periods.

Sustainability & Utilities Management

• Manage utilities consumption and reporting across facilities.
• Support energy conservation initiatives and sustainability programs.
• Drive efficiency improvements related to building systems and energy use.

Qualifications

Education & Experience

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, or related field or equivalent experience is highly preferred.
• Minimum 5 years of facilities management or building operations experience is preferred.
• Experience managing large commercial buildings or multi-building campuses preferred.
• Strong working knowledge of HVAC mechanical systems and building infrastructure.

Technical Skills

• Familiarity with facilities engineering, building systems, tenant improvements, security, and operational support for public-use facilities.
• Experience managing facilities used for large-scale events or high occupancy environments preferred.
• Proficiency with Microsoft Office Suite and facilities management or forecasting systems.

Professional Skills

• Strong organizational skills with the ability to manage multiple priorities and time-sensitive deliverables.
• Verbal, written, and interpersonal communication skills.
• Proven ability to build relationships with internal stakeholders, vendors, and tenants.
• Self-directed, proactive, and highly detail-oriented with the ability to operate in a fast-paced environment.
• Flexible schedule with ability to support evenings or weekends during major events.

Competencies for Success

• Hands-on leader with strong day-to-day operational capabilities.
• Ability to influence and collaborate with teams across the organization.
• Strong customer-service orientation supporting tenants, partners, and visitors.
• High level of professionalism, integrity, and confidentiality.
• Results-driven mindset with strong ownership and accountability.
• Positive attitude with a commitment to delivering operational excellence.

Physical Requirements

• Regularly required to sit, stand, walk, and use hands and arms to operate equipment or tools.
• Ability to occasionally lift up to 20 pounds and push or pull up to 40 pounds.
• Ability to navigate facilities including mechanical areas, rooftops, and service corridors as needed.

Why ANDMORE

At ANDMORE, you’ll be part of a team that values connection, creativity, and continuous improvement.

• Competitive compensation and benefits
• A collaborative, inclusive culture
• Opportunities for professional growth and development
• The chance to make an impact at the heart of the wholesale and design community

About ANDMORE®

ANDMORE® is a Blackstone and Fireside Investments portfolio company. We create connection opportunities for the wholesale home, gift, and lifestyle industries through physical markets, design centers, and digital channels.

For more information, visit www.ANDMORE.com.