Manager, Experiential Operations

Wasserman; Town of Charlotte (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Professional Development

Generous Time Off

Parental Leave

401k with matching

Healthcare

Ancillary benefits

Commuter Benefits

Job summary

THE·TEAM, headquartered in Los Angeles, seeks an Experiential Operations Manager to plan and execute live events, brand activations, and fan engagements across sports and entertainment properties.

You will manage budgets, timelines, and multi-market tours while coordinating with clients, venues, and internal teams to deliver immersive experiences that meet objectives and deadlines.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 1–3 years in event production/management or related fields preferred.
• Experience with live events environments and client/vendor coordination.

Responsibilities

• Plan, manage, and execute live events, brand activations, and fan engagement experiences.
• Develop budgets, timelines, and itineraries for multi-market activations.
• Coordinate with internal teams, clients, and vendors to ensure on-brand delivery.
• Oversee on-site staff, logistics, setup/teardown, and safety protocols.
• Track inventory, travel, and resource needs; troubleshoot issues in real time.
• Contribute to off-season programs and partner development.

Skills

Project management

Organizational skills

Communication skills

Team leadership

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Event management software

Job description

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. LIVE·TEAM specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music and entertainment. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable.

Headquartered in Los Angeles, THE·TEAM’s presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM .

JOB OVERVIEW:

THE·TEAM is seeking a creative, organized, and motivated Experiential Operations Manager to join our team of event professionals in delivering best-in-class experiences for our clients. The primary responsibility of this role is to plan, manage, and execute live events, brand activations, and fan engagement experiences across sports and entertainment properties. This includes working across venues, tours, and large-scale events to deliver high-impact, immersive experiences for fans, partners, and clients.

The Manager will also collaborate with colleagues to grow new and existing partnerships across all business units and company initiatives. Key responsibilities include conceptualizing, developing, and overseeing multi-market tours, event series, and engagement strategies, as well as managing the budgets, logistics, and operational execution associated with these activations. Additionally, the Experiential Operations Manager will support other experiential programs and initiatives during the off-season.

We value team members who bring fresh ideas, different perspectives, and a collaborative mindset to help create engaging experiences that connect with a wide range of audiences. We’re looking for someone who is proactive, resourceful, eager to learn, and excited to grow within a fast-paced experiential environment.

WHAT YOU WILL BE DOING:

Pre-Event Planning:

• Serve as a liaison between clients, vendors, and internal departments
• Develop and manage budgets for each event activation
• Lead team communications during the planning stages, including weekly status calls
• Create and manage detailed timelines for team members, vendors, and clients
• Conduct venue and vendor research aligned with event needs
• Develop event presentations and proposals, including layouts and program designs
• Collaborate with creative teams to conceptualize and manage artwork design and production
• Partner with internal departments to determine operational, logistical, and technical requirements based on client objectives
• Prepare activation materials and coordinate with logistics teams for deployment
• Oversee inventory and asset management for event materials
• Attend site visits and conduct venue evaluations

On-Site Event Management:

• Act as the primary point of contact for clients to ensure goals and objectives are met
• Collaborate with cross-functional teams to ensure successful execution of event activations
• Manage and direct on-site staff, volunteers, and vendors
• Oversee event setup, execution, and teardown
• Implement operational logistics plans, including loading and unloading event assets
• Coordinate team travel to and from event sites
• Address and resolve on-site challenges as they arise
• Perform other duties as needed to support event success

WHAT WE’R LOOKING FOR:

• Bachelor’s degree or equivalent experience required
• 1-3 years of experience in event production, event management, experiential marketing, or related fields preferred
• Familiarity with sports, entertainment, and live event environments
• Strong project management and organizational skills
• Proven ability to build relationships across teams, clients, vendors, and partners
• Strong active listening, critical thinking, and creative problem-solving skills
• Ability to manage multiple projects simultaneously while meeting tight deadlines
• Excellent communication and interpersonal skills, including experience leading or coordinating teams
• Strong work ethic with a willingness to take initiative and ownership of projects
• Experience negotiating vendor contracts and managing budgets is a plus
• Proficiency in Microsoft Office Suite and event management software
• Willingness to travel up to 65%, including weekends and evenings
• Ability to adapt to new environments, challenges, and team dynamics
• Comfortable using power tools and operating forklifts (training provided)
• Ability to lift at least 50 lbs

Preferred Qualifications:

• Internship, freelance, campus, or hands-on event experience is valued
• Experience working with a variety of audiences, communities, or consumer groups
• Familiarity with virtual event platforms and digital engagement strategies
• Experience using power tools and forklifts (training can be provided if needed)
• Passion for live events, sports, entertainment, and fan engagement

WHAT WE OFFER:

• Professional Development : Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off : Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
• Parental Leave : We provide paid parental leave to support your family during important life events.
• Retirement Plan :401k planincluding contribution matching.
• Healthcare :Medical, dental, vision, FSA/HSA,lifeanddisabilitycoverageoptions.
• Ancillary :Critical illness, identity protection, pet insurance, 529 plans and more
• Commuter Benefits : Access support for travel and commuting needs, where available

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.