Manager, Executive Operations

Literacy Pittsburgh; Pittsburgh (Allegheny County); Presencial; USD 56.000 - 60.000; Jornada completa

Descripción de la vacante

Literacy Pittsburgh is seeking a Manager of Executive Operations to partner with the CEO, translating priorities into coordinated action and managing special projects. The role blends executive-office coordination with strategy work, requiring initiative, ownership, and the ability to balance multiple priorities while aligning with the CEO’s vision.

The successful candidate will exercise judgment, work independently and with teams, and contribute to literacy mission-driven objectives.

Formación

• Bachelor's degree in education, social sciences, or related field; or equivalent experience.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Salesforce experience a plus.

Responsabilidades

• Translate the CEO’s direction into practical work plans, effective written communications/briefings/presentations, and other deliverables.
• Coordinate special projects from scoping through completion, bringing together colleagues across teams and keeping work on track.
• Conduct research, synthesize information, identify open questions, and prepare recommendations or decision materials for the CEO.
• Monitor progress on selected priorities, identify dependencies or risks, and raise issues early.
• Facilitate smooth communication between the CEO and other departments, drafting internal/external correspondence and reports.
• Support external relationships with funders and community organizations, and donor engagement.
• Support fundraising activities, such as grant administration and corporate volunteer coordination.
• Participate in meetings and workgroups on behalf of the CEO.

Conocimientos

Strategic thinking

Project coordination

Communication

Relationship building

Educación

Bachelor's degree or equivalent

Herramientas

Salesforce

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, Executive Operations

Staff Professional Pittsburgh, PA, US

2 days ago Requisition ID: 1089

Salary Range: $56,000.00 To $60,000.00 Annually

Job Title: Manager, Executive Operations

Employment Classification: Exempt

Reports To: Chief Executive Officer

Summary:

The Manager of Executive Operations is a trusted partner to the CEO, helping translate organizational priorities into clear communication and coordinated action. The role combines executive-office coordination with special projects and strategy-related work.

The successful candidate will exercise sound judgment, demonstrate ownership and agency, and work both independently and collaboratively, all while staying closely aligned with the CEO. This role requires a proactive and organized individual who can balance multiple priorities, nurture crucial relationships, and coordinate special projects critical to the success of the organization. The ideal candidate will be mission-driven and committed to the vision of Literacy Pittsburgh

Success in this role looks like:

• The CEO can delegate selected work and meeting representation with confidence in the Manager’s preparation and judgment.
• The CEO can prioritize externally facing responsibilities because the Manager is supporting advanced internal planning and management.
• Special projects move forward with clear ownership, timelines, and communication, even amid ambiguity or uncertainty.
• Colleagues experience the Manager as a helpful coordinator and partner.
• Staff and the board have well-organized meetings, clear agendas, and reliable follow-through.
• The organization has well-established and maintained internal processes and knowledge documentation.
• The Manager is positioned to grow influence and impact within the organization.

Essential Functions:

Special projects and strategic priorities

• Translate the CEO’s direction into practical work plans, effective written communications/briefings/presentations, and other deliverables. This could include building first-draft outlines, slide deck shells, and other resources to add lift to CEO and other senior leaders.
• Coordinate special projects from scoping through completion, bringing together colleagues across teams and keeping work on track.
• Conduct research, synthesize information, identify open questions, and prepare recommendations or decision materials for the CEO.
• Monitor progress on selected priorities, identify dependencies or risks, and raise issues early.

Communication and collaboration

• Facilitate smooth communication and collaboration between the CEO and other departments, including coordinating/drafting internal and external correspondence, memos, reports, presentations, and other documents on behalf of the executive.
• Work collaboratively across teams while respecting existing roles, decision-making processes, and lines of authority.
• Support the cultivation and management of external relationships, including funders, community organizations, elected officials, and contracted resources.
• Support fundraising activities, such as assisting with grant administration, donor engagement, and corporate volunteer coordination
• Participate in meetings, workgroups, etc. on behalf of the CEO.

Executive and organizational operations

• Provide analytical and specialized administrative support to the CEO in advancing Literacy Pittsburgh’s mission
• Develop and manage agendas for staff meetings and other CEO-led meetings; gather input, prepare materials, capture decisions and action items, and track follow-up.
• Support logistical planning and content for semi-annual staff retreats and other staff events
• Support board and committee meetings, including scheduling, materials coordination, logistics, and meeting notes or minutes, in coordination with relevant staff.
• Document, organize, and enable organization-wide processes essential to the success of the organization.
• Support and manage the administrative aspects of team performance and culture-related systems such as on-/off-boarding staff, performance reviews, professional development, and progress monitoring
• Contribute to the overall safety and comfort of the organization’s physical space by providing as-needed support with office supply inventory management; compliance with health, safety, and security procedures; and daily office operations such as kitchen, common areas, and meeting and event set up.
• Help the CEO manage competing priorities, deadlines, and meeting preparation; anticipate needs and flag conflicts or follow-up items; support management and prioritization of the CEO's calendar

Qualifications:

• Bachelor’s degree in education, social sciences, or related field; or equivalent experience.
• One to three year’s experience in executive support, project or program management, operations, organizational coordination, or a related field, preferably within a non-profit environment; a combination of relevant experience and education is welcome.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Salesforce experience a plus.

Skills and Competencies:

• Ability to think strategically, align projects with organizational goals, and make decisions that contribute to the organization’s mission
  • Ability to include, motivate, and support team members toward a shared course of action aligned to organizational vision
• Track record of utilizing effective processes to produce high-quality and timely work products
  • Ability to manage projects effectively and meet deadlines
  • Ability to develop and execute action plans to reach goals
  • Successful experience working with groups to identify effective strategies and align resources in order to deliver on organizational goals and objectives
• Strong interpersonal skills and proven ability to build positive relationships with colleagues, clients, and stakeholders of diverse backgrounds
  • Demonstrated alignment to Literacy Pittsburgh’s core values*
  • Excellent communication skills, including verbal, written, and public speaking
  • “Can-do” team player attitude
  • Ability to provide and receive honest feedback and guidance to / from staff in a supportive manner
  • Ability to maintain a high level of discretion and confidentiality
• Demonstrated problem-solving skills and flexibility to adapt to changing needs
  • Manages unexpected challenges and conflicts to keep projects and work products on track
  • Ability to make decisions under uncertainty appropriately, effectively, and efficiently
  • Possesses analysis and synthesis skills, including the ability to collect information, determine key objectives, and act strategically to promote desired results
• Commitment to promoting Diversity, Equity, Inclusion, and Accessibility across the organization
  • Understands implicit biases, microaggressions, and structural barriers that create harm for historically marginalized populations
  • Demonstrated ability to contribute to an inclusive and equitable organizational culture
• Full-time, some evening work required.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Requires the ability to lift, pull and push up to 25 pounds. Starting salary for this position ranges from $56,000 to $60,000 per year.

*Literacy Pittsburgh’s Core Values

• We believe that all people deserve the opportunity to learn in a place where their strengths are celebrated.
• We respect all people and their ability to shape their ownlives
• We have a duty to earn the trust of everyone we workwith
• Our collective well-being depends on welcoming diverse cultures and perspectives
• As a leader, we embrace the responsibility to innovate, model best practices and grow.