Manager, Event Technology & AV Operations

Gartner, Inc.; Irving (TX); On-site; USD 70,000 - 104,000; Full time

Job summary

Gartner, Inc. is seeking a Manager of Event Technology & AV Operations to lead planning, execution, and continuous improvement of AV services for Executive Programs events.

You will own technology strategy, vendor relationships, labor planning, budgeting, and onsite leadership to deliver exceptional attendee experiences. Ideal candidates bring five years in event operations or AV production, with proven ability to manage cross-functional teams and complex budgets.

Qualifications

• Bachelor's degree or equivalent professional experience in events, operations, or related field.
• Experience leading vendors, contractors, project teams, and cross-functional stakeholders.
• Strong project management, organizational, and decision-making skills.
• Advanced knowledge of Audio Visual systems and onsite event execution.
• Excellent communication and leadership capabilities.
• Ability to manage multiple complex priorities in a fast-paced environment.

Responsibilities

• Lead end-to-end delivery of AV and event technology services across multiple events with high-quality attendee experiences.
• Train and develop AV Project Managers, freelancers, vendors, and labor partners while ensuring accountability and standards.
• Manage vendor relationships, labor planning, equipment logistics, inventory, and event budgets to improve efficiency and control costs.
• Develop event execution plans, timelines, standards, and scalable processes aligned with growth.
• Collaborate with Conference Managers, Directors, Content, Production teams, hotels, and vendors to resolve operational challenges.
• Provide onsite leadership during setup, rehearsals, live delivery, and strike, solving issues in real time.

Skills

Operational leadership

Vendor management

Project management

Stakeholder management

Live event execution

AV systems knowledge

Education

Bachelor's Degree or equivalent professional experience

Job description

The Manager, Event Technology & AV Operations leads the planning, execution, and continuous improvement of Audio Visual operations across Gartner Executive Programs events. This role is responsible for event technology strategy, vendor management, labor planning, operational execution, inventory oversight, and onsite event leadership. The successful candidate will combine strong operational leadership with hands-on event execution expertise to deliver high-quality experiences for attendees, clients, and Gartner stakeholders.

What You Will Do

• Lead Event Technology Operations: Own the end-to-end delivery of AV and event technology services across multiple events, ensuring operational excellence, execution consistency, and high-quality attendee experiences.
• Manage Teams & Resources: Lead, train, and develop AV Project Managers, freelance personnel, vendors, and labor partners while driving accountability, performance, and execution standards.
• Oversee Budgets, Vendors & Logistics: Manage vendor relationships, labor planning, equipment logistics, inventory, and event budgets while identifying opportunities to improve efficiency and control costs.
• Drive Operational Planning & Process Improvement: Develop event execution plans, timelines, operational standards, training materials, and scalable processes that support business objectives and event growth.
• Partner with Stakeholders: Collaborate with Conference Managers, Directors, Content teams, Production teams, hotels, and vendors to ensure successful event execution and to resolve operational challenges.
• Provide Onsite Leadership: Serve as the operational lead during critical event phases including setup, rehearsals, live event delivery, and strike while proactively identifying and solving issues in real time.

What You Will Need

• Bachelor's Degree or equivalent professional experience
• 5 years of experience in event operations, AV production, technical event management, production operations, or a related field
• Experience leading vendors, contractors, project teams, and cross-functional stakeholders
• Experience managing event budgets, labor planning, logistics, and operational resources
• Strong project management, organizational, and decision-making skills
• Advanced knowledge of Audio Visual systems, live event production, and onsite execution
• Excellent communication, leadership, and stakeholder management skills
• Ability to manage multiple complex priorities within a fast-paced environment
• Comfortable working from Gartner's Carrollton warehouse and office location on a regular basis
• Ability to travel extensively, including serving as the lead AV Project Manager for approximately seven or more events annually

Success in This Role Looks Like

• Events are delivered seamlessly with minimal operational disruption
• Vendors, labor, and logistics are proactively managed and executed to plan
• Teams consistently meet execution standards and operational expectations
• Budgets and resources are managed effectively
• Operational processes continue to improve and scale with business needs
• Stakeholders view the Manager as a trusted operational leader and partner

#LI-NK1 #conferences

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally.

What do we offer?

What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 70,000 USD - 104,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

At Gartner, we guide the leaders who shape the world. Over 13,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.