Manager, Event Operations

Atlanta Hawks; Atlanta (GA); On-site; USD 50,000 - 80,000; Full time

Job summary

The Atlanta Hawks are seeking a Manager for Event Operations to coordinate and oversee the planning and execution of various events at State Farm Arena. This role involves working with the event operations team to ensure seamless experiences for stakeholders, managing client relationships, and ensuring event readiness while maintaining policies.

Qualifications

• 3+ years of event management experience in a professional sports venue preferred.
• Proficiency in communication and interpersonal skills.
• Ability to lift up to 50 lbs and work in extreme environments.

Responsibilities

• Coordinate and supervise planning and execution of events.
• Manage relationships among clients, promoters, and vendors.
• Ensure facility readiness and client satisfaction for all events.

Skills

Communication

Team Collaboration

Self-motivation

Detail-oriented

Education

Bachelor’s degree

Tools

AutoCAD LT

Job description

Join to apply for the Manager, Event Operations role at Atlanta Hawks.

Get AI-powered advice on this job and more exclusive features.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Who Are We

A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who Are You

An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

Job Summary

The Atlanta Hawks and State Farm Arena are seeking a highly organized and detail-oriented individual to join our team as a Manager, Events Operations. In this role, you will be responsible for coordinating and overseeing the planning and execution of various events held at our venue. You will work closely with the event operations team members to ensure seamless event experiences for all stakeholders. This position holds responsibility for overseeing all operational aspects of various events, including NBA team games, concerts, family shows, religious shows, seminars, sporting events, ice shows, corporate shows, and other scheduled activities. Overall, as the Manager, Events Operations, you will play a crucial role in ensuring the successful planning, execution, and overall satisfaction of all arena events.

What you will do: (Responsibilities)

• Coordinate, monitor, and supervise the planning and execution of all assigned events held at the arena in accordance with responsibilities. Collaborate closely with all event operations team members.
• Manage relationships between the Arena, clients, promoters, partners, and vendors.
• Participate in regular departmental meetings to communicate necessary information.
• Evaluate rigging analysis for concerts/shows or request structural analysis from an approved Structural Engineer and enforce bridal plan.
• Work within the Venue Ops program to ensure proper info and documents/SOPs are followed for assigned events.
• Disseminate event communication plans through documents and meetings.
• Construct shows using AutoCAD based on production notes and develop stage build drawings and instructions for staff.
• Conduct pre and post event building walks to ensure safety and readiness, documenting damages and reporting issues.
• Document and report any equipment or work defects relating to the building or events.
• Serve as primary contact with Atlanta Hawks, promoters, and event reps, and prepare expense estimates for settlements or invoicing.
• Coordinate and conduct site surveys for future events to address operational barriers.
• Ensure facility readiness and client satisfaction while maintaining safety and policies.
• Attend internal meetings and assist in booking by discussing arena events.
• Interact with Customer Service to resolve conflicts.
• Disseminate event outlines covering setup, access, parking, security, and other needs.
• Manage the Box Office on sales maps and production changes impacting seating.
• Serve as POC for assigned events, coordinating with other departments and MOD.
• Oversee execution of all elements for concerts, sports, and shows including technical needs, parking, emergency services, and more.
• Gather and prepare costs for billing and settlement.
• Other duties as assigned.

Qualifications And Requirements

• Bachelor’s degree required.
• 3+ years of event management experience in a professional sports venue preferred.
• Proficiency in AutoCAD LT required.
• Strong self-motivation, responsibility, and ability to work independently.
• Ability to collaborate with diverse groups and build relationships.
• Follow instructions and respond to management.
• Excellent communication and interpersonal skills, with attention to client satisfaction.
• Proficiency in Excel, Word, PowerPoint, Outlook, and Venue Ops.
• Effective verbal and written communication skills.
• Highly organized and detail-oriented.

Physical Requirements

• Flexible schedule including long and odd hours.
• Ability to lift up to 50 lbs, work in extreme weather, and stand for long periods.
• Work in loud environments as needed.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, etc.

If this opportunity excites you, please complete the application process. Go Hawks!