Manager, EV Charging Deployment and Field Services

Jobtailor; Allen Park (MI, MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor seeks an experienced Operations Leader to manage Ford charging hardware deployments and field service operations across a distributed network. You will own vendor management, project execution, and KPIs for cost, schedule, and quality.

Lead cross-functional teams, optimize preventative maintenance, and drive improvements across service and deployment workflows. Candidates should have a Bachelor’s Degree and 5+ years in operations, vendor management, or service delivery, with strong

Qualifications

• Bachelor’s Degree required.
• 5+ years in operations, field service management, service delivery, warranty operations, project management, vendor management, or a similar function.
• Experience managing external vendors, service providers, contractors, or installation partners.
• Experience overseeing service tickets, SLAs, issue resolution, customer escalations, or field service operations.
• Strong project management with the ability to manage multiple workstreams, deadlines, vendors, and customer commitments simultaneously.
• Demonstrated ability to use data, reporting, and operational dashboards to manage performance and drive accountability.
• Strong attention to detail with experience maintaining accurate records, tracking schedules, monitoring costs, and ensuring data integrity across internal systems.
• Ability to lead recurring operating rhythms, manage action items, and drive closure on past-due activities.
• Strong written and verbal communication skills, with the ability to communicate clearly with internal teams, external vendors, and customer-facing stakeholders.
• Self-starter who can operate independently in a fast-paced, ambiguous, and highly visible environment.
• Strong customer-first mindset with a focus on service quality, speed of resolution, and continuous improvement.
• Familiarity with SAP Ariba or other payment/invoicing systems.
• Experience in EV charging, energy services, automotive service operations, fleet operations, infrastructure deployment, or related emerging technology categories.
• Familiarity with Level 2 AC charging and Level 3 DC fast charging hardware, service requirements, preventative maintenance, or warranty workflows.
• Experience using Salesforce, SharePoint, Power BI, invoice tracking tools, asset management systems, or service operations platforms.
• Experience managing preventative maintenance programs across a distributed network of customer sites or assets.
• Experience managing purchase orders, vendor invoices, payment schedules, cost-per-unit metrics, or service-related financial processes.
• Experience supporting Ford Pro, commercial, fleet, dealer, or B2B customers.
• Experience coordinating installation projects that involve permitting, site readiness, contractors, utilities, or cross-functional deployment teams.
• Ability to identify process gaps, build scalable operating procedures, and implement improvements across service and deployment workflows.
• Visa sponsorship is not available; candidates must be legally authorized to work in the United States
• Verification of employment eligibility is required at hire

Responsibilities

• Lead deployment, service, maintenance, and warranty operations for Ford charging hardware installed at customer sites.
• Oversee the full lifecycle of service tickets, vendor metrics, time-to-resolve goals, and customer satisfaction.
• Monitor and contain unnecessary vendor costs associated with site visits and ticket completion.
• Communicate schedule changes, cancellations, and status updates to cross-functional teams via internal Ford systems.
• Lead weekly vendor meetings to manage the service ticket pipeline and resolve past-due actions.
• Manage logistics for returned hardware and maintain accurate site contact and address data.
• Audit vendor performance against organizational KPIs and vendor SLAs.
• Manage end-to-end purchase order and invoicing processes, payment schedules, and vendor invoice ledgers.
• Manage vendor involvement in bi-annual preventative maintenance for approximately 800 DC chargers across Model e and Ford Pro.
• Maintain preventative maintenance databases and synchronize installation and commissioning dates across systems.
• Enter and manage leads for depot charging installations.
• Monitor charging infrastructure installation progress, costs per charger, and deployment KPIs.
• Coordinate with vendors, field service providers, installation partners, internal operations teams, and customer support teams.
• Serve as an escalation point for service, warranty, preventative maintenance, and deployment issues.
• Drive operational rigor, process consistency, and continuous improvement across deployment and field service workflows.

Skills

Operations Management

Vendor Management

Project Management

Customer Satisfaction

Data Analysis

Education

Bachelor's Degree

Tools

SAP Ariba

Salesforce

SharePoint

Power BI

Asset Management Systems

Job description

• Lead deployment, service, maintenance, and warranty operations for Ford charging hardware installed at customer sites
• Oversee the full lifecycle of service tickets, vendor metrics, time-to-resolve goals, and customer satisfaction
• Monitor and contain unnecessary vendor costs associated with site visits and ticket completion
• Communicate schedule changes, cancellations, and status updates to cross-functional teams via internal Ford systems
• Lead weekly vendor meetings to manage the service ticket pipeline and resolve past-due actions
• Manage logistics for returned hardware and maintain accurate site contact and address data
• Audit vendor performance against organizational KPIs and vendor SLAs
• Manage end-to-end purchase order and invoicing processes, payment schedules, and vendor invoice ledgers
• Manage vendor involvement in bi-annual preventative maintenance for approximately 800 DC chargers across Model e and Ford Pro
• Maintain preventative maintenance databases and synchronize installation and commissioning dates across systems
• Enter and manage leads for depot charging installations
• Monitor charging infrastructure installation progress, costs per charger, and deployment KPIs
• Coordinate with vendors, field service providers, installation partners, internal operations teams, and customer support teams
• Serve as an escalation point for service, warranty, preventative maintenance, and deployment issues
• Drive operational rigor, process consistency, and continuous improvement across deployment and field service workflows

Requirements

• Bachelor’s Degree
• 5+ years of experience in operations, field service management, service delivery, warranty operations, project management, vendor management, or a similar function
• Experience managing external vendors, service providers, contractors, or installation partners
• Experience overseeing service tickets, SLAs, issue resolution, customer escalations, or field service operations
• Strong project management skills with the ability to manage multiple workstreams, deadlines, vendors, and customer commitments simultaneously
• Demonstrated ability to use data, reporting, and operational dashboards to manage performance and drive accountability
• Strong attention to detail with experience maintaining accurate records, tracking schedules, monitoring costs, and ensuring data integrity across internal systems
• Ability to lead recurring operating rhythms, manage action items, and drive closure on past-due activities
• Strong written and verbal communication skills, with the ability to communicate clearly with internal teams, external vendors, and customer-facing stakeholders
• Self-starter who can operate independently in a fast-paced, ambiguous, and highly visible environment
• Strong customer-first mindset with a focus on service quality, speed of resolution, and continuous improvement
• Familiarity with SAP Ariba or other payment/invoicing systems
• Experience in EV charging, energy services, automotive service operations, fleet operations, infrastructure deployment, or related emerging technology categories
• Familiarity with Level 2 AC charging and Level 3 DC fast charging hardware, service requirements, preventative maintenance, or warranty workflows
• Experience using Salesforce, SharePoint, Power BI, invoice tracking tools, asset management systems, or service operations platforms
• Experience managing preventative maintenance programs across a distributed network of customer sites or assets
• Experience managing purchase orders, vendor invoices, payment schedules, cost-per-unit metrics, or service-related financial processes
• Experience supporting Ford Pro, commercial, fleet, dealer, or B2B customers
• Experience coordinating installation projects that involve permitting, site readiness, contractors, utilities, or cross-functional deployment teams
• Ability to identify process gaps, build scalable operating procedures, and implement improvements across service and deployment workflows
• Visa sponsorship is not available; candidates must be legally authorized to work in the United States
• Verification of employment eligibility is required at hire

Core Competencies

Demonstrates expertise in operations and field service management, with a strong focus on vendor management, project management, and customer satisfaction. Proficient in using data and reporting tools to drive performance and continuous improvement across service delivery and deployment workflows.

Highest-signal resume keywords

• Operations Management
• Vendor Management
• Project Management
• Customer Satisfaction
• Data Analysis

Hard Skills

• Service Delivery
• Field Service Operations
• Preventative Maintenance
• Issue Resolution
• Cost Monitoring
• Purchase Order Management
• Invoice Tracking
• Performance Metrics
• Service Level Agreements
• Data Integrity

Soft Skills

• Strong Communication Skills
• Attention to Detail
• Self-Starter
• Customer-First Mindset
• Ability to Manage Multiple Workstreams

Industry Keywords

• EV Charging
• Energy Services
• Automotive Service Operations
• Fleet Operations
• Infrastructure Deployment

Tools & Technologies

• SAP Ariba
• Salesforce
• SharePoint
• Power BI
• Asset Management Systems