Manager Enterprise Systems

Kavaliro; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Kavaliro in Orlando, FL seeks a Manager, IT Services to lead the implementation, operation, and support of enterprise technology services and applications used daily across the organization. You will advise the Director, IT Services and manage vendor relationships, ensuring reliable, secure systems and effective service delivery.

The role emphasizes leadership in infrastructure, staff management, performance reviews, and weekly project status updates while guiding teams through testing and major

Qualifications

• Provide leadership for infrastructure services including server, network and telephony
• Lead 2nd tier support for enterprise technology systems
• Develop and implement processes to improve efficiency and productivity
• Review workload, staffing requirements, and performance considerations
• Direct staff during testing and deployment of new systems and major releases
• Provide weekly status reports on current projects
• Lead and supervise assigned direct reports and activities
• Meet deadlines and coordinate resources and meetings effectively

Responsibilities

• Manage, direct, and supervise assigned personnel and projects.
• Provide leadership in implementation, operation and support of infrastructure services.
• Oversee testing, monitoring and installation of new systems and major releases.
• Develop relationships with departments and vendors to improve services.

Job description

The Manager leads and provides subject matter expertise for the implementation, operation, and support of enterprise technology services and related applications. The Manager is charged with being responsible for all technology systems related used in the daily business of the organization; this may include systems such as telephones, voicemail, automated call direction, local and wide area networks, Internet services, technology security appliances, file, database and application servers and related business applications such as email, anti-virus, network security, monitoring and line of business software applications. The Manager provides leadership in

these areas and will provide direct consultative support to the Director, IT Services and manage designated IT vendor relationships.

Essential Position Functions:

• Provide leadership role in the implementation, operation and support of infrastructure services; including server, network and telephony devices and related applications
• Provide leadership for 2nd tier support for technology systems within the enterprise
• Lead recommendations for enhancing approaches for systems support services
• Develop and manage effective working relationships with other departments, groups and personnel within the organization and with vendors
• Analyze performance of technology systems and take action to correct deficiencies
• Participate in the development and implementation of processes that improve efficiency and enhance productivity
• Review workload and staffing requirements, make recommendations regarding employment, promotions, salary adjustments, and termination
• Direct staff and the activity of others during the testing, monitoring and installation of new systems and major system releases
• Perform employee counseling and work performance evaluations as required
• Provide a minimum of weekly status report update for current projects
• Manage, control, direct, and supervise assigned direct reports, including general leadership, planning, organizing, and reviewing
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
• All work responsibilities are subject to having performance goals and/or targets established